Schedule an Appointment

(432) 263-7361, Ext. 5692
(800) 472-1365, Ext. 5692 (service area only)

Billing Questions - To speak with someone in our billing section, call the Medical Center at (432) 264-4897.  For more information, visit the Co-pays and Charges website.

Equal Employment Opportunity Program Manager: John Jones at  (432) 263-7361 or toll free (800) 472-1365, Ext. 5023.

American Indian Special Emphasis Program Manager:  Carlla McCullough at (432) 263-7361 or toll free (800) 472-1365, Ext. 5023.

Minority Veterans Program Coordinator: Rosa Mancha at (432)264-4832 or toll free at (800) 472-1365, ext. 4832.

Asian Pacific Special Emphasis Program Manager:  Meghan F. Bias at (432) 263-7361 or toll free (800) 472-1365, Ext. 7135.

Military Sexual Trauma Coordinator:  Dr. Virginia Hines at (432) 263-7361, Ext. 7040 or toll free (800) 472-1365, Ext. 7040.

My HealtheVet Coordinator:
     Point of Contact:  Billy Roberson,
     Location:  Building 1, Room 166, West Texas VA Health Care System, Big Spring
     Phone:  (432) 263-7361, ext. 7029 or toll free at 1-800-472-1365, ext. 7029
     On the Web – To register, go to http://www.myhealth.va.gov/.

Homeless Veteran Coordinator: Call Social Work Service at (432) 263-7361, Ext. 7059 or toll free (800) 472-1365, Ext. 7059.

Suicide Prevention Coordinator: Dealy Blackshear, at (432) 263-7361, Ext. 7325 or toll free (800) 472-1365, Ext. 7325.

Human Resources: (432) 263-7361, Ext. 4820 or toll free (800) 472-1365, Ext. 4820.

Comp and Pension: (432) 263-7361, Ext. 7297 or toll free (800) 472-1365, Ext. 7297

OEF/OIF/OND Program:  Patrecia Butler RN, OEF/OIF/OND Case Managemer Abilene: (432) 263-7361, Ext. 2125; Program Support Assitant: (432) 263-7361, Ext. 7169

People With Disabilities Special Emphasis Program Manager:  Yvette Villareal at (432) 263-7361, Ext. 7061 or toll free (800) 472-1365, Ext. 7061.

Women Veterans Program Manager:  Cynthia Schaffner at (432) 263-7361, Ext. 7175 or toll free (800) 472-1365, Ext. 7175.

Former Prisoner of War Advocate:   Dr.Virginia Hines at (432) 263-7361, Ext. 7040 or toll fee (800) 472-1365, Ext. 7040. 

Contact the VA - Inquiry Routing and Information System - VA has established an Inquiry Routing and Information System which provides answers to frequently-asked questions.  You may also use this system to submit a comment, question, or concern.
 

Eligibility Inquiries - If you have questions about your eligibility for VA Health Care benefits, call the Medical Center at (432) 263-7361, Ext. 4811 or visit the VA Health Care Eligibility Center web site.

News Media - Members of the news media should contact Iva Jo Hanslik, our Public Affairs Officer at (432) 264-4824. 

Patient Advocate - If you have a compliment, complaint or other issue which you believe requires resolution, please contact our patient advocate;

• Natalie Rice, (432) 264-4839 or
  (800) 472-1365, Ext. 4839 (service area only).

Pharmacy

• Outpatient Pharmacy - Monday-Friday, 8:00 am - 5:00 pm

  (432) 263-7361, Ext. 7081
  (800) 472-1365, Ext. 7081 (service area only) 

• Refill Line - (432) 263-7361, Ext. 7954
  (800) 472-1365, Ext. 7954 (service area only)

• Online via MyHealtheVet 

• VA Drug Formulary 

Privacy Officer - To speak with our Privacy Officer, Jennifer Valdez at (432) 263-7361, Ext. 5077 or the Alternative Privacy Officer Yvette Villareal at (432) 263-7361, Ext. 7067.

Freedom of Information Act (FOIA) Officer - For information on FOIA please contact the Primary FOIA Officer, Jennifer Valdez at (432)263-7361, Ext. 5077 or the Alternate FOIA Officer, Maureen Cadenhead at (432) 263-7361, Ext. 7099. You can also e-mail requests or questions to WTVAHCSFOIA@VA.GOV.

Release of Information - If you need to get information from your medical records, please contact our Release of Information Office at (432) 263-7361, Ext. 4826.  Located in Building 1, Room 100.

Telephone Care

• Nursing Helpline - For Veterans who are in need of medical advice. (432) 263-7361, Ext. 5678

• New Patients - Please call (432) 263-7361, Ext. 5692

To schedule an appointment, please call your PACT Team: 

• Big Spring Clinics, (432) 263-7361
  • Purple Clinic Ext. 5016
  • Blue Clinic Ext. 5013
  • Silver Clinic Ext. 5009
• Abilene/Stamford Clinics, (325) 694-3252
  • Team 1 Ext. 2191
  • Team 2 Ext. 2192
  • Team 3 Ext. 2193
  • Team 4 Ext. 2194
  • Team 5 Ext. 2195
• Odessa/Fort Stockton Clinics, (432)550-0149
  • Team 1 Ext. 2392
  • Team 2 Ext. 2393
  • Team 3 Ext. 2394
• Hobbs, (575) 391-0354
  • Team 1 Ext. 2291
• San Angelo Clinic, (325) 658-6138
  • Team 1 Ext. 2460
  • Team 2 Ext. 2497