If you decide to file a complaint with LSC, your complaint must be in writing. LSC, as a matter of policy, does not take complaints over the telephone. You may write a simple letter explaining the situation that you think indicates a violation of the LSC Act or regulations. No special language or form is necessary. However, your letter should contain the following:
We do currently accept complaints by e-mail, but will need to contact you by mail to follow-up on your concerns. In addition, after filing a complaint with LSC, we may need to contact you to obtain additional information.