United States Department of Veterans Affairs

Miami VA Healthcare System

Contact Us

Contacting a Patient

If you come to visit a patient, please see our maps for directions and parking locations. You may also wish to review our visiting hours and policies page.

If you would like to send a card, gift or flowers to a patient, the mailing address is:

Patient Name (Patient Room Number)
c/o Bruce W. Carter
Department of Veterans Affairs Medical Center
1201 N.W. 16th Street
Miami, FL 33125

For the location of an inpatient or their phone number, dial the Medical Center at 305-575-7000 (or 1-888-276-1785), and press 2.

Telephone Care

Please contact our telephone care line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment. Your location determines which number to use.

  • Within Miami metro area: 305-575-7000
  • Outside of the Miami calling area:
    Toll-free 1-888-276-1785
  • If you are sick and wish to speak to a nurse, press 6.

Schedule an Appointment

To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit My HealtheVet.

Patient Representative

If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.

Compensation and Pension

To speak with someone in compensation and pension, call the Medical Center at 305-575-7000 (or 1-888-276-1785), then press 8.

Release of Information

If you need to get information from your medical records, please contact our Release of Information Office.

Inquiry Routing and Information System

VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.

Former POW Advocacy

The Miami VA has a special program for former Prisoners of War that creates specialized care plans for those who were kept as POWs. Wayne Kadis, Former POW Advocate, is located in room 1D185A at the main facility in Miami. He can be reached at (305)575-7000 ext. 4787.

Public Affairs Office

Members of the news media should contact our Public Affairs Office at 305-575-3399.

Webmaster

To report problems with this website, please contact the Webmaster


Bruce W. Carter
Department of Veterans Affairs Medical Center

1201 N.W. 16th St.
 Miami, Florida 33125
Phone: (305) 575-7000
Toll Free: 1-888-276-1785
Fax: (305) 575-3232
M-F 8:00 a.m. - 4:00 p.m

Parent Facility
Arrow Miami
Outpatient Clinic
Arrow Sunrise
Arrow Key West
Community-Based Outpatient Clinics
Arrow Deerfield Beach
Arrow Hollywood
Arrow Homestead 
Arrow Key Largo 
Arrow Pembroke Pines 
Vet Centers
Arrow Fort Lauderdale Vet Center
Arrow Key Largo Vet Center
Arrow Miami Vet Center
Outpatient Substance Abuse Clinic (OSAC)
Arrow Miami
Related Links
Facility Map 
Schedule an Appointment 
Contact a Patient Representative 
My Healthy Vet - Your Gateway to Veteran Health and Wellness