All TRICARE enrolled Active Duty, Retirees, and Dependents properly registered in DEERS are eligible for pharmacy service. All patients are required to update their Third Party Insurance information upon request for pharmacy services.

-The Randolph Pharmacy processes between 7,000-8,000 prescriptions every week, and maintains a 99.99% accuracy rating, while providing most services in less than 30 minutes! That's a lot of medication!

-Randolph pharmacy has a staff of 18 technicians and 6 pharmacists to complete these requests, while still maintaining a number of additional duties and AF/military requirements!

-A volunteer pool of more than 40 individuals assists us throughout the year. Please be kind to our volunteers, we couldn't do our jobs without them!

If you're interested in volunteering, please let a staff member know.

How can you make your trip to the pharmacy more successful?
Be informed. Know what you need, what it's for and who your doctor is.
Be proactive. Do not wait until your medication has completely run out to call in your refill. Prescriptions can be called in after 75% usage of the medication (e.g. after 23 days with 30 day-supply and after 68 days with 90 day-supply). Walk-in refill requests will not be accepted, except in the direst of circumstances, and only at the discretion of the pharmacist.
Be ready. Have your ID readily available and terminate your cell phone calls prior to approaching the pharmacy window--this is for your safety. If turning in a hand-written prescription at the BX pharmacy, ensure all required information is printed on the form:
-Patient's Name/Date of Birth
-Allergy Information
-Address/phone number
-Sponsor's Social Security Number
Be patient. Multiple prescriptions, orders needing clarification from your doctor or orders for controlled drugs may take longer to fill. Avoid pharmacy peak workload times (1100-1300) if possible.
Be prepared. Please do not leave children, animals or groceries in the car while retrieving medications.