![](https://webarchive.library.unt.edu/web/20130215195044im_/http://www.jbsa.af.mil/shared/AFImages/transparent.gif) |
Library > Randolph Pharmacy |
![](https://webarchive.library.unt.edu/web/20130215195044im_/http://www.jbsa.af.mil/shared/AFImages/transparent.gif) |
![JBSA-Randolph Pharmacy](https://webarchive.library.unt.edu/web/20130215195044im_/http://www.jbsa.af.mil/shared/AFImages/randolph%20pharmacy%20-%20Copy.jpg) |
JBSA-Randolph Pharmacy
Welcome and thank you for your interest in Randolph AFB Pharmacy! We strive to provide the most efficient and safest services possible. In an effort to introduce you to these services, this page has been created to answer some of the more commonly asked questions, and give helpful suggestions on a successful visit to the pharmacy.
Pharmacy Locations |
Clinic Pharmacy - 359 MDG Clinic |
BX Pharmacy - Base Exchange Mall |
|
|
![](https://webarchive.library.unt.edu/web/20130215195044im_/http://www.jbsa.af.mil/shared/AFImages/transparent.gif) |
| |
The Clinic Pharmacy handles all Joint Base San Antonio Military Treatment Facility-provider generated prescriptions.
The BX Satellite Pharmacy handles all hand-written and faxed civilian prescriptions and dispenses all refill prescriptions.
A prescription drop box located on the wall of the BX Satellite Pharmacy is available during and after pharmacy hours. Please place the prescription in an envelope with all of the requested information. Prescriptions will be ready for pickup the following duty day if left before 1600, or 2 duty days if left after 1600 or on the weekend. |
|
| |
| |
All TRICARE enrolled Active Duty, Retirees, and Dependents properly registered in DEERS are eligible for pharmacy service. All patients are required to update their Third Party Insurance information upon request for pharmacy services. |
|
| |
| |
-The Randolph Pharmacy processes between 7,000-8,000 prescriptions every week, and maintains a 99.99% accuracy rating, while providing most services in less than 30 minutes! That's a lot of medication!
-Randolph pharmacy has a staff of 18 technicians and 6 pharmacists to complete these requests, while still maintaining a number of additional duties and AF/military requirements!
-A volunteer pool of more than 40 individuals assists us throughout the year. Please be kind to our volunteers, we couldn't do our jobs without them!
If you're interested in volunteering, please let a staff member know. |
|
| |
| |
How can you make your trip to the pharmacy more successful?
Be informed. Know what you need, what it's for and who your doctor is.
Be proactive. Do not wait until your medication has completely run out to call in your refill. Prescriptions can be called in after 75% usage of the medication (e.g. after 23 days with 30 day-supply and after 68 days with 90 day-supply). Walk-in refill requests will not be accepted, except in the direst of circumstances, and only at the discretion of the pharmacist.
Be ready. Have your ID readily available and terminate your cell phone calls prior to approaching the pharmacy window--this is for your safety. If turning in a hand-written prescription at the BX pharmacy, ensure all required information is printed on the form:
-Patient's Name/Date of Birth
-Allergy Information
-Address/phone number
-Sponsor's Social Security Number
Be patient. Multiple prescriptions, orders needing clarification from your doctor or orders for controlled drugs may take longer to fill. Avoid pharmacy peak workload times (1100-1300) if possible.
Be prepared. Please do not leave children, animals or groceries in the car while retrieving medications. |
|
| |
|
|
![](https://webarchive.library.unt.edu/web/20130215195044im_/http://www.jbsa.af.mil/shared/AFImages/transparent.gif) |
| |
Q. What takes so long?
A. First, we do not fill any medication for a patient that is not present. If we filled every medication when a doctor ordered it, there would be hundreds of medications left at the pharmacy and never picked up every week. Filling these items would only increase the wait times for the patients that are actually here. Thus, until the patient has checked in, the medication is not prepared. Please use our drop box option if you cannot wait.
Q. What's going on back there?
A. There are many steps to maintaining our nearly 100% accuracy rating! Prescriptions go through a quality check in each step of the process.
Step 1: Patients are called by order of arrival to a check-in window. If there are concerns or missing meds, often the doctor will have to be contacted.
Step 2: Labels are then reviewed for accuracy. The technicians make hundreds of edits/corrections every day to make medication instructions as understandable as possible.
Step 3: Filling a medication is more than just "slapping on a label!" Each printed label is compared to the original prescription for accuracy. If the prescription is for a controlled substance, it must be counted by hand, and then re-counted by a separate individual to ensure count accuracy.
Step 4: The last step is the pharmacist verification. If the pharmacist has additional patient safety concerns, the patient's medication history will be reviewed. The provider may be contacted for more information or to discuss alternate therapies.
Step 5: Once all safety checks are complete, the medication is ready for dispensing through the "out-window".
Q. Why can't you open more windows for service?
A. The pharmacy must balance personnel at the window with the requirement to fill, verify, and dispense prescriptions for waiting patients. We constantly monitor workflow at both locations to do this as efficiently as possible.
Q. Why do Active Duty in Uniform get priority?
A. While all of our patients are important to us, Active Duty in Uniform needing pharmacy services will continue to get prioritized service, in accordance with the policies of the Medical Group, many agencies on Base, and always with a focus on mission continuance.
Q. Can I fill a prescription entered into the system by a Joint Base San Antonio Military Treatment Facility provider?
A. Yes, you can. However, some medications may take a couple of days to procure because we do not routinely have requests for them and therefore do not stock them on our shelves.
Q. Can I have my prescriptions transferred from another pharmacy to Randolph AFB pharmacy?
A. Randolph AFB pharmacies routinely request prescription transfers on patients' behalf only from Military Treatment Facility pharmacies, provided the medication is on the Randolph AFB formulary. Turnaround time is usually two to three days, and could vary depending on time differences and hours of operation. Additional information required is listed below:
-Prescriptions must have available refills remaining
-Prescriptions must not be expired
-Prescriptions cannot be controlled drug |
|
| |
|
|
|
|
![](https://webarchive.library.unt.edu/web/20130215195044im_/http://www.jbsa.af.mil/shared/AFImages/transparent.gif) |
| |
Clinic Pharmacy: 7:15 am-4:30 pm Monday thru Friday
BX Pharmacy: 7:30 am-4:30 pm Monday thru Friday
ALL Pharmacies will be CLOSED on Family Days and on:
28 May 2012 - Memorial Day
4 Jul 2012 - Independence Day
3 Sep 2012 -- Labor Day
8 Oct 2012 -- Columbus Day
12 Nov 2012 -- Veteran's Day
22 Nov 2012 -- Thanksgiving
25 Dec 2012 -- Christmas
Training Days: All Pharmacies will CLOSE AT NOON:
30 May 2012
27 Jun 2012
25 Jul 2012
29 Aug 2012
26 Sep 2012
31 Oct 2012
28 Nov 2012
These dates are subject to change due to mission requirements. Please plan your prescription needs accordingly! |
|
| |
| |
Clinic Pharmacy - 210-652-6742
BX Pharmacy - 210-652-4189
BX Pharmacy Fax - 210-652-3516*
*Faxed Prescriptions
We only accept prescriptions (except schedule II narcotics) that are faxed directly from civilian provider offices. A cover sheet from the provider must accompany the fax. Faxes must contain the patient's full name, date of birth, home address and phone number.
|
|
| |
| |
Refills can be called in using the automated call-in system (210-292-7000 or 1-800-471-0309). Please select option #2 to pick up at Randolph BX Pharmacy.
Refills requested before 1200 Monday through Friday will be ready the next duty day, and refills called in after 1200, and on weekends will be ready the next two duty days.
|
|
| |
|
|