Sep
19
By Guest Blogger, Candi Harrison (http://candioncontent.blogspot.com/), former co-chair of the Federal Web Managers Council (now retired). In July 2001, Sam Gallagher, my colleague when I was at HUD, and I did a presentation for the (then) annual E-Gov conference. We ended it by sharing some of our hopes and dreams for the future: One single government database – citizens …
Aug
24
Yesterday marked three months since the release of the Digital Government Strategy and agencies have been making great strides in meeting the milestones toward building a 21st Century Government. In his blog, Building-blocks of a 21st Century Digital Government, Steve Van Roekel said Executing on this vision of government cannot happen alone. To provide the …
Aug
23
The Digital Government Strategy shifts into high gear this week as it hits several important milestones, including the posting of guidance on performance and customer satisfaction metrics on Howto.gov. The strategy calls for agencies to “implement performance and customer satisfaction measuring tools on all .gov websites.” Doing so will give us an unprecedented way to measure how we’re doing …
Aug
22
This week marks the two-year anniversary of an innovative website usability testing program, First Fridays. To date, the usability team has introduced hundreds of people to the world of usability, conducted more than 45 tests, and saved taxpayers over $1.3 million. Why test federal websites? Because sometimes citizens have difficulty finding what they’re looking for and …
Jul
26
If you’ve visited HowTo.gov today, you’ve seen that the site just got a facelift! Based on First Fridays testing and customer feedback, we’ve made some design upgrades to our site, and added new features to make the site easier to use. For those of you who are not familiar: HowTo.gov has the latest guidance, requirements, training, and best practices related …
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