Standard: Contact Us Links and Page
On this page
Definitions
The Contact Us link appears in two locations on the EPA template(s) at the top and in the global footer links. It links to the Area Contact Us page, which provides information about how to contact EPA staff responsible for the content and maintenance of the page.
Content requirements
- Each Web area must provide a page with contact information specific to that area.
- Contact Us links are required at the top and bottom of every EPA Web page (part of template). Both links must point to the same page.
- Do not link to the main EPA comments page. Do not leave the default in the template.
- Contact Us pages must include the following means of contacting the area's owner:
- mailing address
- phone number
- e-mail address
- online form for sending questions or comments. The online form's fields must fit on a 800-pixel-wide screen without side scrolling. If you use the Enterprise Customer Service Solution (aka the online FAQ system), your page doesn't need a form.
- Contact information may refer to a group or hotline rather than a specific person. However, all email addresses provided must be within EPA.
- After submitting a form, the user must receive a follow up page thanking them for writing.
Also see:
High Level Specification of the EPA Look and Feel
Examples
Forms, Template 4
Burnwise Contact Us page
Oil program Contact Us page
Full Metadata about this standard
Name Contact Us Links and Page
Tracking number NT00000000
Type Standard
Required or Recommended Required
Effective date 03/22/2002
Date approved 07/01/2011
Category Links and Navigation, Page Elements, Required Pages
Web Council review by 07/01/2013 (or earlier if deemed necessary by the Web Council)
Governing Policy Web Governance and Management (PDF) (4 pp, 339K, About PDF)