Ask the NIH IT Service Desk: Knowledge Base

This article normally gives information about frequent user issues sent to the NIH IT Service Desk. We now offer a new resource to help you quickly find the information you need.

Get your IT questions answered

Want to find your solution now? The NIH IT Service Desk puts the answers to your IT questions at your finger tips. Whether you need help after hours, or just have a quick question, we now have a fast and reliable IT resource to assist you at your convenience.

The NIH IT Service Desk Knowledge Base

We are happy to introduce a new online resource, the NIH IT Service Desk Knowledge Base, available to you around the clock with up-to-date, reliable IT information. You can find it by pointing your browser to:http://itservicedesk.nih.gov/selfservice. Search the site for information on: activating a new BlackBerry, managing your Outlook mailbox, password assistance, or even finding a reference guide on "How to Search" the Knowledge Base database.

We want your feedback

We also want you to contribute to this resource. If you find a specific record you would like to comment on, select the "Feedback" button on the record. Additionally, you can rate a record by using a star-based scale (rating from 1 to 5). And, if you have information that you think should be included in the IT Service Desk Knowledge Base, please email CITDCSKMTEAM@mail.nih.gov.

As always the NIH IT Service Desk is happy to help, and we hope that this resource will enhance our ability to do so.