Air Travel Consumer Reports for 2006
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines. This page was last updated on December 6, 2006, and the most recent data is from October 2006.
The report is divided into six sections (Flight Delays, Mishandled Baggage, Oversales, Consumer Complaints, Customer Service Reports to the Transportation Security Administration, and Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation). The sections that deal with flight delays, mishandled baggage and oversales are based on data collected by the Department’s Bureau of Transportation Statistics. The section that deals with consumer complaints is based on data compiled by the OAEP’s Aviation Consumer Protection Division (ACPD). The section that deals with customer service reports to the Department of Homeland Security’s Transportation Security Administration (TSA) is based on data provided by TSA. The section that deals with animal incidents during air transport is based on reports required to be submitted by airlines to the ACPD. Each section of the report is preceded by a brief explanation of how to read and understand the information provided.
The report is usually issued during the first week of each month. Oversales are reported quarterly rather than monthly, and oversales figures may be slightly older than the other data in certain months. The report, which contains tables of information, is best printed in "landscape" orientation.
Additional air travel data can be found on the BTS website.
Reports Issued in 2006 |
To see the PDF version of the reports you will need the Adobe Acrobat reader. Click the icon to download it for free. |
|
December 2006 Report PDF Version | MS Word Version Flight Delays: October 2006 / 12 Months Ending October 2006 Mishandled Baggage: October 2006 Oversales: 3rd Quarter 2006 / January-September 2006 Consumer Complaints:October Customer Service Reports to the Dept. of Homeland Security: October 2006 Airline Animal Incident Reports: October 2006 |
November 2006 Report PDF Version | MS Word Version Flight Delays: September 2006 / 12 Months Ending September 2006 Mishandled Baggage: September 2006 / January-September Oversales: 3rd Quarter 2006 / January-September 2006 Consumer Complaints:September 2006 / January-September Customer Service Reports to the Dept. of Homeland Security: September 2006 Airline Animal Incident Reports: September 2006 |
October 2006 Report PDF Version | MS Word Version Flight Delays: August 2006 / 12 Months Ending August 2006 Mishandled Baggage: August 2006 Oversales: 2nd Quarter 2006 / January-June 2006 Consumer Complaints:August 2006 Customer Service Reports to the Dept. of Homeland Security: August 2006 Airline Animal Incident Reports: August 2006 |
September 2006 Report PDF Version | MS Word Version Flight Delays: July 2006 / 12 Months Ending July 2006 Mishandled Baggage: July 2006 Oversales: 2nd Quarter 2006 / January-June 2006 Consumer Complaints:July 2006 Customer Service Reports to the Dept. of Homeland Security: July 2006 Airline Animal Incident Reports: July 2006 |
August 2006 Report PDF Version | MS Word Version Flight Delays: June 2006 / 12 Months Ending June 2006 Mishandled Baggage: June 2006 / January - June 2006 Oversales: 2nd Quarter 2006 / January-June 2006 Consumer Complaints: June 2006 / January - June 2006 Customer Service Reports to the Dept. of Homeland Security: June 2006 Airline Animal Incident Reports: June 2006 |
July 2006 Report PDF Version | MS Word Version Flight Delays: May 2006 / 12 Months Ending May 2006 Mishandled Baggage: May 2006 Oversales: 1st Quarter 2006 / January-March 2006 Consumer Complaints: May 2006 Customer Service Reports to the Dept. of Homeland Security: May 2006 Airline Animal Incident Reports: May 2006 |
June 2006 Report PDF Version | MS Word Version Flight Delays: April 2006 / 12 Months Ending April 2006 Mishandled Baggage: April 2006 Oversales: 1st Quarter 2006 / January-March 2006 Consumer Complaints: April 2006 Customer Service Reports to the Dept. of Homeland Security: April 2006 Airline Animal Incident Reports: April 2006 |
May 2006 Report PDF Version | MS Word Version Flight Delays: March 2006 / 12 Months Ending March 2006 Mishandled Baggage: March 2006 Oversales: 4th Quarter 2005 / January-December 2005 Consumer Complaints: March 2006 Customer Service Reports to the Dept. of Homeland Security: March 2006 Airline Animal Incident Reports: March 2006 |
April 2006 Report PDF Version | MS Word Version Flight Delays: February 2006 / 12 Months Ending February 2006 Mishandled Baggage: February 2006 Oversales: 4th Quarter 2005 / January-December 2005 Consumer Complaints: February 2006 Customer Service Reports to the Dept. of Homeland Security: February 2006 Airline Animal Incident Reports: February 2006 |
March 2006 Report PDF Version | MS Word Version Flight Delays: January 2006 / 12 Months Ending January 2006 Mishandled Baggage: January 2006 Oversales: 4th Quarter 2005 / January-December 2005 Consumer Complaints: January 2006 Customer Service Reports to the Dept. of Homeland Security: January 2006 Airline Animal Incident Reports: January 2006 |
February 2006 Report PDF Version | MS Word Version Flight Delays: December 2005 / 12 Months Ending December 2005 Mishandled Baggage: December 2005 / January-December 2005 Oversales: 4th Quarter 2005 / January-December 2005 Consumer Complaints: December 2005 / January-December 2005 Customer Service Reports to the Dept. of Homeland Security: December 2005 Airline Animal Incident Reports: December 2005 |
January 2006 Report PDF Version | MS Word Version Flight Delays: November 2005 / 12 Months Ending November 2005 Mishandled Baggage: November 2005 Oversales: 3 rd Quarter 2005 / January-September 2005 Consumer Complaints: November 2005 Customer Service Reports to the Dept. of Homeland Security: November 2005 Airline Animal Incident Reports: November 2005 |