Help And Assistance

For help with the RIA webiste, it's applications, or it's hosted websites please contact the Rock Island Arsenal Helpdesk. Contact information is provided below.

Army Enterprise Service Desk (AESD)

1-866-335-2769
ROCK-Helpdesk@conus.army.mil
M-F 0600 To 1630

In order to view certain pages or documents on the RIA websites you may need to download and install various plug-ins. Below is a list of plug-ins that may be needed to view items on the RIA websites.

The appearance of hyperlinks does not constitute endorsement by the U.S. Army of this Web site or the information, products or services contained therein. For other than authorized activities such as military exchanges and Morale, Welfare and Recreation sites, the U.S. Army does not exercise any editorial control over the information you may find at these locations. Such links are provided consistent with the stated purpose of this Department of Defense Web site.

Macromedia Flash Player

Some RIA sites, such as the homepages, require Macromedia Flash Player 6 or higher. This is a free download from Macromedia. Use the below link to download it.
Download At: Macromedia's Website

Adobe PDF Reader

Many documents are stored in PDF format. The PDF reader is a free download from Adobe. Use the below link to download it.
Download At: Adobe's Website

Microsoft Office Viewers

Various Microsoft Office viewers allow users to view Word and PowerPoint files without having to have the product installed. If you have Microsoft Office installed then there is no reason to install the viewers. If you don't, however, you may need to download an appropriate viewer. Click the below link to browse Microsoft's Office website.
Download At: Microsoft's Office Website