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State Child Support Enforcement Private Collection Agency (PCA) Policy Matrix

State Child Support Enforcement Private Collection Agency (PCA) Policy Matrix (150KB Adobe PDF)

OCSE compiled a list of current state statutes and policies related to private child support collection agencies (PCA). The State Child Support Enforcement Private Collection Agency Policy Matrix contains information on nine areas related to PCAs and provides a link to the appropriate state citation where applicable. The matrix includes information on the following topic areas:

1. State IV-D Contact: The state’s contact person who can address questions from other states about PCA policy.
2. Primary Cite: A link to primary state legislation or policy that addresses PCAs; includes the effective date of the policy or legislation when available.
3. License or Bond Requirements: Indicates whether a PCA is required to have a license or bond to operate in the state.
4. Fee Limitations: Information on fee limits imposed on PCAs by the state, such as application fees or fees deducted from collected support.
5. Contract Cancellation Limitations: Stipulates the terms under which a custodial parent may cancel a contract with a PCA.
6. Allow Payment Redirection: Information on whether a IV-D child support agency will redirect a custodial parent’s payments received by the state disbursement unit to the PCA.
7. Current Support Limitations: Specifies the limitations on how PCAs may treat current support.
8. Fee for State/Federal Collections: Identifies whether state law or policy expressly prohibits the PCA from collecting a fee for work attributable to a state or government agency.
9. Prohibited Practices: Includes other PCA business practices expressly prohibited by state law or policy.

Inquiries: Please contact your OCSE Regional Office if you have any questions. Please provide updates by emailing: OCSEGeneral@ACF.hhs.gov

Please Note: The matrix is formatted for legal-sized paper.

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