Showing posts with label My TSA. Show all posts
Showing posts with label My TSA. Show all posts

Tuesday, August 14, 2012

TSA Year to Date Report: A Look at the Year So Far

It’s been a busy year so far with 375,432,402 passengers traveling through TSA checkpoints since January! That is approximately 1.8 million passengers screened per day!

It has also been a busy seven months beyond the checkpoint for TSA. Teams of experts have been working hard to expand the rollout of risk-based security initiatives that are aimed at enhancing security while improving the passenger experience. In that short amount of time we have changed the travel experience for all passengers 12 and younger, all passengers 75 and older, flight crews, military members and the millions of passengers who have opt into the TSA Pre✓™ expedited screening program.

TSA Pre✓™ has expanded to 5 airlines and 20 airports, and has processed more than 2 million passengers. By the end of year we plan to have TSA Pre✓™ available at 35 of the busiest U.S. airports.

Out of the 375,432,402 passengers who have traveled through our checkpoints so far this year, 30,204 have submitted a complaint. While that might sound like a lot on the surface, that equates to 0.008% of the total number of passengers. By the way, did you see the latest Gallup poll that American’s views of TSA are more positive than negative? Check it out!

We have also taken steps to expand the availability of our award winning My TSA mobile application. As of last month it is now available at the Google play store. It’s also available on iTunes and the mobile web. The My TSA App provides passengers with 24/7 access to the most commonly requested TSA information.

We kicked off the year on the blog talking about cupcakes, and moved on to other things like otters, getting to the gate early, the Federal Air Marshal Service’s 50th Anniversary, traveling with wedding dresses, traveling with scuba gear, why laptops have to be removed from bags, and many, many more posts you can find in our archives at blog.tsa.gov.

There were several high profile stories about alleged checkpoint experiences that turned out to be false. Yes, nail clipper confiscation was one of them. Also, there were claims that our Officers mistreated a passenger who was deaf and also mistreated a passenger with a feeding tube. There were other claims such as a woman who said there were no female Officers to screen her, parents who said we accused her four year old child of having a firearm, a woman who claimed she was screened because of her looks, and lastly, a parent accused TSA of having their child on the no fly list when in fact it was an airline travel glitch that caused the problem. If you read our TSA Week in Review posts, you are no stranger to some of the frightening items our officers have found this year. Some travelers may forget a small knife in their bag, but others bring some rather shocking items with them to the airport.

From January to July, there have been 821 firearms discovered in carry-on bags at checkpoints across the country. That’s almost four firearms per day! Of those, 691 were loaded, and 210 were locked and loaded with a round chambered. The most popular caliber so far has been the compact .380 with 197 found this year. Firearms have been found at a total of 160 airports with Atlanta (ATL) TSO’s finding the most firearms – 56 found so far this year. A couple of the more notable incidents this year were when a Portland passenger put a pistol in potted plant in an effort to sneak it past us,  and also  when another passenger had a disassembled gun and ammo concealed in three stuffed animals. Follow the links to read more about these incidents, and you can check out our TSA Week in Review posts to see pictures and spreadsheets of firearms found.

If the number of firearms we’ve discovered so far this year didn’t shock you, these examples might: a live 40mm high explosive grenade; a bottle wrapped in black electrical tape and filled with flash powder, and three M-80 fireworks; a black powder flask filled with 5oz. of black powder; even an explosively-viable cannonball; and last but not least, a live blasting cap.  

In addition to the live explosives items mentioned above, we also find a lot of inert items that look like the real deal. The problem with these types of items is that we don’t know if they are the real deal until we call out the bomb experts, and sometimes even they have a hard time figuring it out. Inert items can lead to closed terminals and checkpoints, which usually result in canceled or delayed flights. Here are some of the more interesting  inert items we’ve found so far this year: simulated detonating cord with simulated sheet explosives, M147 firing device with blasting cap taped to it, inert detonator, simulated Semtex-H, training claymore mines, IED training aids, two replica Claymore mines, warheads, 60mm mortar round, a bazooka round, and more grenades than we’ve seen in years past.

If you’re new to the blog and want to see more of the things we’ve caught this year, check out all of our TSA Week in Review posts. There you can review photos of the items and read about all of the other items we’ve found such as: bear mace in a sock, a knife mounted on a walker, a spear gun, a gun in a hollowed out book, eels, dead venomous snakes, a gassed up chainsaw, a grenade launcher, a chastity belt, and much more!

We hope you have a great remainder of 2012. For more TSA news and info, be sure to read blog.tsa.gov and tsa.gov


If you have a travel related issue or question that needs an immediate answer, you can contact us by clicking here.

Monday, July 23, 2012

My TSA Mobile App Now Available on Android!


Android My TSA ApplicationFor all the Android users out there, I wanted to let you know that the My TSA App, previously available for iPhone and mobile web users, is now available at Google Play.

The My TSA App provides passengers with 24/7 access to the most commonly requested TSA information.
  • Airport Status: Users can see what airports are experiencing general delays (not flight specific) or search for conditions at a specific airport. This information is provided by the FAA.
  • ‘Can I Bring?’: Users can type in an item they plan to bring on a trip to find out if it is permitted or prohibited, and whether they can pack it in carry-on or checked bags.
  • Guide: Users can get travel tips on an array of some of the most popular topics of air travel, including traveling with children, 3-1-1 rules for liquids, gels and aerosols, special medical needs, packing tips, tips for how to dress for airport security, tips for military members, and traveling with food and gifts.
  • Security wait times: My TSA gives passengers the ability to share their wait time and see what wait times other passengers have posted for U.S. airports.
  • Contacting TSA:  If a user can’t find information they need on the app or the TSA website or wants to provide feedback, they can contact the TSA Contact Center by phone or email by clicking the “About” button on the main page of the app.
For more info on the apps, you can go to our blog, or web page.

Also, we recently updated our template for the TSA Blog, and since doing so, it is now mobile-friendly. 
 

If you have a travel related issue or question that needs an immediate answer, you can contact us by clicking here.

Friday, April 1, 2011

TSA Space Alien Detection Officers (ADO)

(Space Alien shown walking through metal detector)
When you think you’ve covered all your bases, something new comes along. This time, it’s invisible! New intelligence suggests that space aliens with invisibility cloaks have been going through our checkpoints for years. We know they’ve been observing flight operations at some of our busiest airports, but we had no idea they were coming in.

It’s not entirely clear what their intentions are, but they need to be screened just like anybody else. We don’t mind space aliens visiting our airports. In fact we think it’s kind of cool. However, they need to go through security just like everybody else. They can’t just continue to stroll through security, especially if they have their shoes on or if they’re carrying liquids. Or even liquefying weapons... We can’t get into all the details of how we know these aliens are transiting the checkpoint, but one thing we noticed is an uptick in suggestions that Goloxtinizer be added to our "Can I Bring" tool. Who knew... Even space aliens use our app.

Some experts think they possibly prefer first class commercial travel as opposed to their own spacecraft which is speculated to have a cramped and cold environment. Other experts speculate they have an affinity for airport food. Some have claimed that the prices are out of this world…

Whatever their motivation is, rest assured that  a new layer of security has been developed that will allow us to detect and screen these unique passengers. This new layer is our TSA Alien Detection Officer (ADO). ADOs are an elite new type of officer who has undergone unique training to use specially developed detection tools. You may have already seen some of these tools in use at airports and just not known what they were. 

Blogger Bob
TSA Blog Team

If you’d like to comment on an unrelated topic you can do so in our Off Topic Comments post. You can also view our blog post archives or search our blog to find a related topic to comment in. If you have a travel related issue or question that needs an immediate answer, you can contact a Customer Support Manager at the airport you traveled, or will be traveling through by using Talk to TSA.

Tuesday, March 22, 2011

“MyTSA” App Named Best Government App by Technology Industry Groups

Last week, TSA was honored to accept the award for the Best Government Mobile App from the American Council for Technology and Industry Advisory Council (ACT-IAC) at its 9th Annual Excellence.Gov Awards event in Washington, D.C.  The annual event honors programs that have pushed the boundaries of innovation, quality, and overall effectiveness in the federal government’s information technology area to improve services to citizens, enhance government operations and provide a more open and transparent government.

The “MyTSA” mobile web and iPhone app was launched in July 2010 to put the most frequently requested TSA information directly into the hands of travelers, anywhere, anytime.  The app has four features, which include:
  • Airport Status: Check what airports are experiencing general delays (not flight specific) or search for conditions at a specific airport. This information is provided by the Federal Aviation Administration (FAA).
  • “Can I Bring…?”: Type in an item you’d like to bring on a trip to find out if it is permitted or prohibited, and whether you can pack it in your carry-on or checked bags.  If your item isn’t in the app, you can submit it for consideration.
  • Guide: A consolidated guide to the most frequently requested security information, including the rules for liquids, gels and aerosols; ID rules; tips for packing and dressing to speed through security; and guidelines for the military, people traveling with children and those with special needs.
  • Security wait times: You can post your security wait time and see what wait times other passengers have posted for U.S. airports. The more people that use the wait time portion of the app, the better it works. 
While we greatly appreciate the award for our app, we plan to continue improving our users’ experience by implementing user’s suggestions and other innovations.  A few things we’re working on now are adding type-ahead functionality to the “Can I Bring” part of the app to help find items quickly even if you’re not sure how to spell them, adding video to the Guide section, and increasing the number of airports in the app so users can select the airport nearest them regardless of size and even set a “favorite” airport for status updates. 
 
Thanks to all who have submitted feedback, and if anyone else has ideas for improving the app, you can provide feedback by using the “About” button and selecting “Provide Feedback” on both the mobile web and iPhone versions.  We look forward to hearing from you!
    Lynn
    TSA Blog Team

    If you’d like to comment on an unrelated topic you can do so in our Off Topic Comments post. You can also view our blog post archives or search our blog to find a related topic to comment in. If you have a travel related issue or question that needs an immediate answer, you can contact a Customer Support Manager at the airport you traveled, or will be traveling through by using Talk to TSA.