Managing the Unexpected: Assuring High Performance in an Age of Complexity, 2nd edition. Weick KE, Sutcliffe KM. San Francisco, CA: John Wiley & Sons; 2007. ISBN: 9780787996499 High-reliability organizations, write Weick and Sutcliffe, “operate under trying conditions yet experience fewer than their fair share of problems as they have developed ways of acting and styles of leading that enable them to manage the unexpected better than most organizations” [pg ix]. The authors, professors at the University of Michigan School of Business, use both case studies and theory-based analysis to explain the methods that result in organizational “mindfulness,” and, through it, a more robust culture of safety. Table of contents (PDF) 
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