Our administrative hours of operation are Monday through Friday, 8:00 a.m. - 4:30 p.m. Emergencies are seen 24 hours a day, 7 days a week. Review our visiting hours and polices page for visitor hours.
Contacting a Patient
If you come to visit a patient, please see our maps for directions and parking locations. You may also wish to review our visiting hours and policies page.
If you would like to send a card, gift or flowers to a patient, the mailing address is:
Patient Name (Patient Room Number)
c/o Jesse Brown VA Medical Center
820 S. Damen Avenue
Chicago, Il 60612
For the location of an inpatient or their phone number, dial the Medical Center at (312) 569-8387 (or 1-800-591-4815).
Telephone Care
Please contact our telephone care line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment.
24 hour Telephone Care.
- Toll-free 1-800-591-4815
- If you are sick and wish to speak to a nurse, press 2.
Schedule an Appointment
To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit My HealtheVet.
Patient Advocate
If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.
Compensation and Pension
To speak with someone in compensation and pension, call the Medical Center at 1-800-591-4815, extension 57372.
Former Prisoner of War (FPOW) Advocate
Former Prisoners of War can contact the Former Prisoners of War (FPOW) Advocate, Eric T. Glessner, LCSW, 312-569-6539.
Release of Information
If you need to get information from your medical records, please contact our Release of Information Office.
Inquiry Routing and Information System
VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.
News Media
Members of the news media should contact our Communications Office at (312) 569-6402 during normal business hours (312) 569-6402.
Webmaster
To report problems with this website such as a broken link on our website, please contact the Webmaster. (This e-mail address is for web site technical issues only. You will not receive a response. All other inquiries should be sent through the VA Inquiry page.)
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