State and Local Consumer Agencies in Pennsylvania
Consumer Protection Offices
City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.
State Consumer Protection Offices
Office of the Attorney General
Website:
Address:
Office of the Attorney General
Bureau of Consumer Protection
Strawberry Square, 14th Floor
Harrisburg, PA 17120
Phone Number:
717-787-9707
Toll-free:
1-800-441-2555 (PA)
1-888-520-6680 (Home Improvement)
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Regional Consumer Protection Offices
Erie Regional Office - Office of the Attorney General
Website:
Address:
Erie Regional Office - Office of the Attorney General
Bureau of Consumer Protection
1001 State St., 10th Floor
Erie, PA 16501
Phone Number:
814-871-4371
Philadelphia Regional Office - Office of the Attorney General
Website:
Address:
Philadelphia Regional Office - Office of the Attorney General
Bureau of Consumer Protection
21 S. 12th St., 2nd Floor
Philadelphia, PA 19107
Phone Number:
215-560-2414
Pittsburgh Regional Office - Bureau of Consumer Protection
Website:
Address:
Pittsburgh Regional Office - Bureau of Consumer Protection
Bureau of Consumer Protection
Manor Complex, 6th Floor
564 Forbes Ave.
Pittsburgh, PA 15219
Phone Number:
412-565-5135
Scranton Regional Office of the Attorney General
Website:
Address:
Scranton Regional Office of the Attorney General
Bureau of Consumer Protection
100 Samter Building
101 Penn Ave.
Scranton, PA 18503
Phone Number:
570-963-4913
State College Regional Office of the Attorney General
Website:
Address:
State College Regional Office of the Attorney General
Bureau of Consumer Protection
444 E. College Ave., Suite 440
State College, PA 16801
Phone Number:
814-863-3900
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County Consumer Protection Offices
Bucks County Department of Consumer Protection
Website:
Email:
Address:
Bucks County Department of Consumer Protection
50 N. Main St.
Doylestown, PA 18901
Phone Number:
215-348-7442
Toll-free:
1-800-942-2669
Delaware County Consumer Affairs
Website:
Address:
Delaware County Consumer Affairs
201 W. Front St.
Government Center Building
Media, PA 19063
Phone Number:
610-891-4865
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Banking Authorities
The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.
Department of Banking
Website:
Address:
Department of Banking
Consumer Services
17 N. Second St., Suite 1300
Harrisburg, PA 17101-2290
Phone Number:
717-787-1854
Toll-free:
1-800-722-2657
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Insurance Regulators
Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.
Insurance Department
Website:
Email:
Address:
Insurance Department
Consumer Service
1209 Strawberry Square
Harrisburg, PA 17120
Phone Number:
717-787-2317
Toll-free:
1-877-881-6388 (PA)
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Securities Administrators
Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.
Securities Commission
Website:
Email:
Address:
Securities Commission
Eastgate Office Building, 2nd Floor
1010 N. 7th St.
Harrisburg, PA 17102-1410
Phone Number:
717-787-8061
Toll-free:
1-800-600-0007 (PA)
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Utility Commissions
State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.
Pennsylvania Office of Consumer Advocate
Website:
Email:
Address:
Pennsylvania Office of Consumer Advocate
Office of the Attorney General
555 Walnut St.
5th Floor, Forum Place
Harrisburg, PA 17101-1923
Phone Number:
717-783-5048
Toll-free:
1-800-684-6560 (PA)
Public Utility Commission
Website:
Address:
Public Utility Commission
Bureau of Consumer Services
PO Box 3265
Harrisburg, PA 17105-3265
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