State and Local Consumer Agencies in Maryland


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Consumer Protection Offices

City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.

State Consumer Protection Offices

Maryland Office of the Attorney General


Website:
Maryland Office of the Attorney General
Email:
consumer@oag.state.md.us
Address:
Maryland Office of the Attorney General
Consumer Protection Division
200 Saint Paul Pl.
Baltimore, MD 21202
Phone Number:
410-528-8662 (Consumer Mediation) 410-576-6550 (Consumer Information) 410-528-1840 (Medical billing complaints)
Toll-free:
1-888-743-0023 (Switchboard) 1-877-261-8807 (Health plan decision appeals)
TTY:
410-576-6372 (MD)

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Regional Consumer Protection Offices

Maryland Attorney Generals Office - Eastern Shore


Website:
Maryland Attorney Generals Office - Eastern Shore
Email:
consumer@oag.state.md.us
Address:
Maryland Attorney Generals Office - Eastern Shore
Consumer Protection Division
201 Baptist St.
Salisbury, MD 21801-4976
Phone Number:
410-713-3620
Toll-free:
1-888-743-0023 (Baltimore office)
TTY:
410-576-6372

Maryland Attorney Generals Office - Southern Maryland


Website:
Maryland Attorney Generals Office - Southern Maryland
Email:
consumer@oag.state.md.us
Address:
Maryland Attorney Generals Office - Southern Maryland
PO Box 745
Hughesville, MD 20637
Phone Number:
301-274-4620
Toll-free:
1-866-366-8343
TTY:
410-576-6372 (Baltimore office)

Maryland Attorney Generals Office - Western Maryland


Website:
Maryland Attorney Generals Office - Western Maryland
Email:
consumer@oag.state.md.us
Address:
Maryland Attorney Generals Office - Western Maryland
Consumer Protection Division
44 N. Potomac St., Suite 104
Hagerstown, MD 21740
Phone Number:
301-791-4780
TTY:
410-576-6372 (Baltimore office)

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County Consumer Protection Offices

Howard County Office of Consumer Affairs


Website:
Howard County Office of Consumer Affairs
Email:
consumer@howardcountymd.gov
Address:
Howard County Office of Consumer Affairs
6751 Columbia Gateway Dr.
Columbia, MD 21046
Phone Number:
410-313-6420

Montgomery County Office of Consumer Protection


Website:
Montgomery County Office of Consumer Protection
Email:
ConsumerProtection@montgomerycountymd.gov
Address:
Montgomery County Office of Consumer Protection
100 Maryland Ave., Suite 330
Rockville, MD 20850
Phone Number:
240-777-3636
240-777-3681 (Anonymous Consumer Tip Line) 240-777-3681 (Anonymous Consumer Tip Line)
TTY:
240-773-3556

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Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

Department of Labor, Licensing and Regulation


Website:
Department of Labor, Licensing and Regulation
Email:
CFRComplaints@dllr.state.md.us
Address:
Department of Labor, Licensing and Regulation
Commissioner of Financial Regulation
500 N. Calvert St., Suite 402
Baltimore, MD 21202
Phone Number:
410-230-6077 (Consumer Services)
Toll-free:
1-888-784-0136 (MD)

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Insurance Regulators

Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.

Insurance Administration


Website:
Insurance Administration
Address:
Insurance Administration
Consumer Division
200 St. Paul Pl.
Suite 2700
Baltimore, MD 21202
Phone Number:
410-468-2000
Toll-free:
1-800-492-6116
TTY:
1-800-735-2258

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Securities Administrators

Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.

Office of the Attorney General


Website:
Office of the Attorney General
Email:
securities@oag.state.md.us
Address:
Office of the Attorney General
Securities Division
200 Saint Paul Pl.
Baltimore, MD 21202-2020
Phone Number:
410-576-6360
Toll-free:
1-888-743-0023 (MD)
TTY:
410-576-6372

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Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

Public Service Commission


Website:
Public Service Commission
Address:
Public Service Commission
Six St. Paul St., 16th Floor
Baltimore, MD 21202
Phone Number:
410-767-8000
Toll-free:
1-800-492-0474
TTY:
1-800-201-7165

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