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• Performance Improvement Initiatives
• Patient Advocacy Services
• Patient Safety Services
• Credentials Verification
• Risk Management Activities

The McDonald Army Health Center has been accredited by The Joint Commission. Accreditation means that this facility has volunteered to undergo a challenging, comprehensive evaluation. It has made a significant extra effort to review and improve the key factors that can affect the quality and safety of your care. Accreditation by The Joint Commission is considered the gold standard in health care. This facility is accredited just as the hospitals in your community are accredited. Specially trained health care professionals who are experts in the field personally visited this facility to conduct a review that monitors how well the staff:

• provides a safe environment for your care
• educates you about the risks and options for your diagnosis and treatment
• protects your rights as a patient, including your privacy rights
• evaluates your condition, before, during and after diagnosis and treatment
• protects you against infection
• plans for emergency situations

The Joint Commission Gold Seal of Approval™ is an internationally recognized symbol of quality that indicates this organization is committed to the highest level of patient safety and care. This outpatient facility has met the highest and most rigorous performance standards to obtain this distinction. The Joint Commission accredits nearly 15,000 organizations worldwide and focuses on continually improving health care by setting the highest standards for health care quality throughout the world. Leading health care organizations voluntarily undergo a Joint Commission evaluation in order to improve patient care. In setting the standards, The Joint Commission assembles groups of doctors, nurses, and representatives of national health care organizations to review the current standards for care, and make recommendations for additions and improvements to the requirements. Information about accredited organizations may be provided directly to The Joint Commission at 1-800-994-6610.

Any Patient or Staff Member of McDonald Army Health Center that may have concerns about the safety or quality of care provided in the organization are encouraged to report these concerns to the Quality Management Department so that these concerns may be addressed. Any Patient or Staff Member may report these concerns directly to The Joint Commission without fear of reprisal. The organization further informs staff members that it will take no disciplinary action because an employee reports safety or quality of care concerns to The Joint Commission. The organization demonstrates this commitment by taking no retaliation disciplinary action against employees who do report safety or quality of care concerns to the Joint Commission. Staff members are welcome to contact The Joint Commission at 1-800-994-6610.