Frequently Asked Questions - ID Maintenance |
Q1: | I am an application coordinator and I cannot find where to add additional users. Where do I go to add additional users? |
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A1: |
A coordinator does not have the ability to add user IDs. Eash person who needs access
to the FHA Connection would apply for their own FHA Connection user ID. For a person to apply for a standard user or application coordinator user ID, they would complete the corresponding registration form. The registration forms are publicly available on the "Registering a New User" page. A link to that page can be found on the main page of the FHA Connection web site. The links to the registration forms that employees of an FHA-approved lender would complete are found in the section labeled for "FHA-approved lenders". Most, if not all, employees should apply for standard user IDs, thus click on the "Standard User Registration" link and complete that form. However, an FHA-approved lending institution may have from one to four active coordinators. To apply to be a coordinator, the person should click on the "Application Coordinator Registration" link and complete that form. |
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Q2: | If an application coordinator cannot add users, what are the responsibilities of an application coordinator? |
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A2: | The tasks that a coordinator can perform for the administration of user IDs are to retrieve, change user ID type, update authorizations, reset passwords, terminate, and reinstate existing FHA Connection user IDs. |
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Q3: | I need to retrieve an FHA Connection Standard User ID for an employee. How do I retrieve the ID? |
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A3: |
Only FHA Connection Application Coordinators can retreive FHA Connection user IDs.
If you are one, please follow the steps below to retrieve the person's FHA Connection
user ID:
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Q4: | I have a user that was accidentally setup under the wrong user type (an application coordinator instead of a standard user or vice versa). How can I switch their user type? |
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A4: |
A change to the type of FHA Connection User ID assigned to a person must
be performed by an FHA Connection Application Coordinator. If you
are one, please follow the steps below to change the user ID type on
a person's FHA Connection User ID:
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Q5: | I need to update the authorizations on an FHA Connection User ID. How do I make the updates? |
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A5: |
Updating authorizations on FHA Connection User IDs must be performed by an FHA
Connection Application Coordinator. If you are one, please follow the steps below
to make the updates to the person's FHA Connection User ID:
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Q6: | We have an employee whose name has changed/was entered incorrectly on the registration form. How can the name on their FHA Connection user ID be revised? |
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A6: | Coordinators no longer can revise the name associated with a user ID. The employee who needs the name corrected on their user ID must contact the Home Ownership Center or e-mail SFADMIN@hud.gov to request a name change on their FHA Connection user ID. |
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Q7: | How do I revise the e-mail address on an FHA Connection User ID? |
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A7: | The steps to revise the e-mail address on an FHA Connection User ID are just like updating the authorizations on the ID. However, instead of adding or removing authorizations, you will revise the e-mail address in the E-mail Address field. Directions how to update authorizations are given in the question "I need to update the authorizations on an FHA Connection User ID. How do I make the updates?" |
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Q8: | I have a user that cannot remember their password. How do I reset it for them? |
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A8: |
An application coordinator may change the password on the behalf of an employee of
the company, but the employee can reset the password themselves by clicking the
"Forgot Your Password?" link on the main page of the
FHA Connection. If you as a coordinator still would like to
reset the password on their behalf, please follow the steps given below:
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Q9: | I have a user that cannot sign on that I am trying to reset the password on. The "Reset Password" link is not appearing on the page. How do I reset their password? |
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A9: | If the "Reset Password" link is not appearing when you pull up the FHA Connection User ID in the FHA Connection ID Administration function, then the password is not the issue. The link does not appear if the user ID is terminated. You can confirm the user ID is terminated by checking the Status field near the top of the page. For the user to be able to access the FHA Connection again, you will need to reinstate their user ID. If you do not know how to reinstate the user ID, please refer to the question/answer "We have an employee who has a terminated FHA Connection User ID. We attempted to apply for a new FHA Connection User ID for them, but received an email that stated the FHA Connection user ID request was rejected because 'Reinstate not allowed by this process'. How do we reinstate their user ID?" for information on how to reinstate an FHA Connection User ID. |
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Q10: | How do I terminate an FHA Connection User ID that is no longer needed? |
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A10: |
Termination of FHA Connection User IDs must be performed by an FHA Connection
Application Coordinators. If you are one, please follow the steps below to
terminate the person's FHA Connection User ID:
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Q11: | When and why should I terminate an FHA Connection User ID? |
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A11: |
You should terminate an FHA Connection User ID when the user ID is no longer needed
by the person that the ID is assigned to. Reasons why they will no longer need an
FHA Connection User ID is that they have terminated their employment with your
company or they moved to another position where they no longer need access to the
FHA Connection. The reason for terminating the user IDs is for security. By terminating the user IDs, you are preventing people who should not be authorized to access your company's cases from being able to do so. |
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Q12: | We have an employee who has a terminated FHA Connection User ID. We attempted to apply for a new FHA Connection User ID for them, but received an email that stated the FHA Connection user ID request was rejected because "Reinstate not allowed by this process". How do we reinstate their user ID? |
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A12: |
Reinstatement of FHA Connection User IDs must be performed by an FHA Connection
Application Coordinators. If you are one, please follow the steps below to
reinstate the person's FHA Connection User ID:
Also some older FHA Connection User IDs may not have the person's telephone number Listed on it. The "Telephone Number" field is now a required field. Please make sure there is an entry for that field or you will receive an error stating "TELEPHONE NUMBER MUST BE ENTERED". |
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Q13: | I attempted to reinstate a user ID and received an error saying, "SOCIAL SECURITY NUMBER PREVIOUSLY ENTERED". How do I reinstate the user ID? |
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A13: | This error indicates there is an active user ID with the person social security number. The person who the user ID is assigned to will need to contact the Home Ownership Center or e-mail SFADMIN@hud.gov to request that the termination of active FHA Connection user ID. |
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Q14: | We have a user whose FHA Connection User ID is terminated that I as the coordinator did not terminate. How did this user ID get terminated? |
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A14: | The most likely reason a user ID is terminated that the coordinator did not submit The termination request is that the ID was terminated automatically by the system. Starting April 10, 2006 HUD started to terminate user IDs where the user ID has not been used for six months or more. To prevent this from occurring in the future, a user should access the FHA Connection at least once every couple of months and reset their password at minimum. For user IDs that were terminated where the user needs to access the FHA Connection, please reinstate the user ID for them. If you do not know how to reinstate the user ID, please refer to the question/answer "We have an employee who has a terminated FHA Connection User ID. We attempted to apply for a new FHA Connection User ID for them, but received an email that stated the FHA Connection user ID request was rejected because 'Reinstate not allowed by this process'. How do we reinstate their user ID?" for information on how to reinstate an FHA Connection User ID. |
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Q15: | I need to authorize our CPA's Independent user ID with our company. How would I do that? |
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A15: |
Authorizing a CPA's Independent user ID with your company is very similar to
setting an authorization on an FHA Connection user ID and must be performed by an
FHA Connection Application Coordinator. If you are one, please follow the steps
below to authorize the CPA's Independent user ID with your company:
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