Embassy of the United States

On February 21, 2007, DHS announced its launch of the Traveler Redress Inquiry Program (TRIP). TRIP offers legitimate travelers a central online location to address concerns and seek relief from screening –related difficulties they may have experienced during their travel to and from the U.S. This may include being:

1. denied or delayed airline boarding;
2. denied or delayed entry into and exit from the U.S. at a POE or border checkpoint;
3. continuously referred to secondary screening.

Travelers seeking redress may file a complaint online at https://trip.dhs.gov/ and track its status by using the control number assigned to their inquiry.