Contact Information

Welcome to U.S. Consulate Merida!  The Consulate in Merida services the three Mexican states of Yucatan, Quintana Roo and Campeche.  Merida is a full-service Consulate staffed by consular officers. 

Consular Agencies are located in the cities of Cancun, Playa Del Carmen, and Cozumel, Quintana Roo.  Consular Agencies mainly handle emergency U.S. citizen services.  Please note Consular Agencies do not process visas and cannot answer visa questions.

Most services provided by the Merida U.S. Citizen Services Unit require an appointment.  Please click here for more information about the appointment system.  The Consulate and Consular Agencies are open all regular working days except for American and Mexican holidays.

Appointment schedules apply only to routine, non-emergency services.  U.S. citizens in need of emergency services may still come to the Merida Consulate during normal working hours (7:30am to 4:30pm) without an appointment.

How to contact Consulate Merida

You may email us (meridacons@state.gov) or call the Consulate at:

011-52-999-942-5700 (direct dial from the U.S.)
202-250-3711 (Vonage dialing from the U.S.)
01-999-942-5700 (dialing from within Mexico), ext. 5722, 5723, or 5752
942-5700 (dialing from within Merida)
011-52-999-942-5758 (fax dialing from the U.S.)

In the case of a life or death emergency involving a U.S. citizen outside of normal business hours, please call the switchboard number above and follow instructions to be connected to the duty officer.

Address:
U.S. Consulate Merida
Calle 60 No. 338-K x 29 y 31
Col. Alcala Martin Merida, Yucatan, Mexico 97050
Driving Directions (Click Here)

For a Google Map (Click Here)
Note: For better results, be sure to toggle between "Map & Satellite" views at the top-right of the map.

Consular Agency Cancun
(Blvd. Kukulkan Km 13,
Torre La Europea, Despacho 301 ZH
Cancun, Quintana Roo, Mexico 77500)

The U.S. Consular Agency in Cancun is open for business Monday through Friday from 8:00 am to 1:00 pm. An appointment is required for all services such as U.S. passport applications, Consular Report of Birth Abroad, notarials, and other requests for in-person meetings.  Please make an appointment by calling the office phone during normal office hours or send an email to cancunagency@gmail.com containing information about the service you require, your contact information and a preferred time for your appointment within normal office hours.  Emergency cases are accepted as walk-ins.

011-52-998-883-0272 (direct dial from the U.S.)
202-640-2511 (Vonage dialing from the U.S.)
01-998-883-0272 (dialing from outside Cancun but within Mexico)
883-0272 (dialing from within Cancun)
011-52-998-883-1373 (fax dialing from the U.S.)
E-mail: cancunagency@gmail.com

For a Google Map (Click Here)
Note: For better results, be sure to toggle between "Map & Satellite" views at the top-right of the map.

In the case of a life or death emergency involving a U.S. citizen occurring after close of business, please call the Merida switchboard number to be connected to the duty officer. 

Consular Agency Cozumel
(Plaza Villa Mar en el Centro, Plaza Principal, (Parque Juárez between Melgar and 5th Avenue) 2nd floor, locales #8 and 9, Cozumel, Quintana Roo, Mexico). 

The Consular Agency in Cozumel is normally open for walk-in services Monday through Friday 12:00 p.m. to 2:00 p.m.  It is recommended you call ahead.

011-52-987-872-4574 (direct dial from the U.S.)
202-459-4661 (Vonage dialing from the U.S.)
01-987-872-4574 (dialing from outside Cozumel but within Mexico)
872-4574 (dialing from within Cozumel)
Fax dialing from the US: 011-52-987-872-6662
E-mail: usgov@cozumel.net or usca@cozumel.net

For a Google Map (Click Here)
Note: For better results, be sure to toggle between "Map & Satellite" views at the top-right of the map.

In the case of a life or death emergency involving a U.S. citizen occurring outside of normal business hours, please call the Merida switchboard number to be connected to the duty officer.

Consular Agency Playa Del Carmen
("The Palapa," Calle 1 Sur, between Avenida 15 and Avenida 20, Playa Del Carmen, Quintana Roo, Mexico).

The U.S. Consular Agency in Playa del Carmen is open for business Monday through Friday, from 9:00 am to 1:00 pm. Please make an appointment by calling the office phone during normal office hours or send an email to: pdcca.appointments@gmail.com containing information about the service you require, your contact information and a preferred time for your appointment within normal office hours.  Emergency cases are accepted as walk-ins.

011-52-984-873-0303 (direct dial from the U.S.)
202-370-6708 (Vonage dialing from the U.S.)
01-984-873-0303 (dialing from outside Playa Del Carmen but within Mexico)
011-52-984-873-0481 (fax dialing from the U.S.)
Email: playausca@gmail.com

For a Google Map (Click Here)
Note: For better results, be sure to toggle between "Map & Satellite" views at the top-right of the map.

In the case of a life or death emergency involving a U.S. citizen occurring outside of normal business hours, please call the Merida switchboard number to be connected to the duty officer.