VMS CONTACT INFORMATION
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HOW DO I CONTACT THE NMFS NORTHEAST VMS TEAM? By Phone or E-Mail. The NMFS VMS Team is located within the Office of Law Enforcement in the NMFS Regional Office, Gloucester, MA. The main number is (978) 281-9213 and the fax number is (978) 281-9317. For VMS questions or assistance, contact any member of the VMS Team below:
Alternate E-mail Address. You may also send an e-mail at any time to the NMFS VMS Team from your VMS unit. Send your e-mail to: NMFS.OLE.NE@NOAA.GOV. HOW AND WHEN SHOULD I CONTACT THE NMFS VMS SUPPORT CENTER? If you are unable to reach the Northeast VMS Team, the Support Center has extended hours of operation and may be able to assist you with general questions about VMS registrations and vessel position reporting. The Support Center is the primary point of contact for the National VMS Reimbursement program. The Support Center will refer any technical VMS questions to the appropriate vendor, and any regulatory/rule-related questions to the Northeast Region. The Support Center is located at NMFS Headquarters, Office for Law Enforcement, 8484 Georgia Avenue, Silver Spring, MD 20910. Hours of operation are 7:00 am to 11:00 pm, Monday through Friday. The phone number is (888) 219-9228 (toll-free). HOW CAN I CONTACT A NMFS ENFORCEMENT AGENT? If this is a law enforcement emergency, call the Enforcement Hot Line toll-free on a 24-hour basis at (800) 853-1964. Please do not call the Hot Line for a VMS-related equipment or technical issue; rather, contact your respective VMS vendor (see below). For law enforcement-related questions or concerns that are of a non-emergency nature, contact your local NMFS enforcement office during business hours as follows:
HOW DO I CONTACT AN APPROVED NORTHEAST VMS VENDOR? Skymate, Inc.
Boatracs, Inc.
GMPCS, Inc (for Thrane VMS units)
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