National Weather Service - Warning Decision Training Branch: Support

Support

If you are having difficulty with a WDTB product, we hope to answer your questions here. This page will expand as issues arise.

Search Tips for Our Web Site

We developed our Search Tips Page to help you find the training, tools, or references you're looking for on our web site.

Disk Inventory

For information on CDs and DVDs associated with current WDTB training, visit our WDTB Project CD/DVD Inventory page.

Teletraining

For help with teletraining issues, go to our Teletraining Support page.

Pop-Up Windows

We have provided instructions on how to adjust your pop-up blocker settings for several different web browsers.

Flash Player Security

View our Flash Player Security settings for Windows XP and Windows 7 page to learn more about configuring your Flash Player for running any downloaded training presentations.

Internet Explorer 7

Some of our older asynchronous modules do not work with IE 7. To learn more about the issue, try our IE 7 issues support page.

Flash Player 10 & Articulate Suite Compatibility

Adobe released Flash Player 10 during the Summer of 2008. When this plug-in is installed, it can cause older asynchronous mdoules developed using the Articulate Suite software to fail. For more information on how to correct this issue, please view our Flash Player 10/Articulate Suite Compatibility Issue page.

Contact

Of course, if you still have difficulty using our materials, and you are one of our supported customers (NWS, or DOD training personnel)please give us a call (check the CD for our phone number) or send email. (Note, DOD customers may want to contact your training personnel directly, first.)