Best Practices

As the Federal Freedom of Information Act (FOIA) Ombudsman, OGIS observes the FOIA process at agencies across the government. This role allows the office to observe successful practices that individual agencies develop but which other agencies may not be aware.In this role, OGIS is also able to see firsthand what works for requesters and what does not.  Periodically, we will republish what we learn as best practices guides for requesters and agencies. If you have a best practice that you would like to suggest to OGIS, please send the Office an email and tell OGIS what has worked for you.

Best Practices for Agencies

• Communication and Customer Service
• FOIA & Government Databases Requests
• Agency FOIA Regulations  (pdf)
• Best Practices chart   - a chart that links observed agency best practices to FOIA’s key requirements and guidance by top administration officials.

Best Practices for Requesters

• Filing a FOIA Request
• FOIA & Government Database Requests
• Things Journalists Ought to Know About FOIA