Welcome 7 New Organizations to the Community Support Network

By LuAnn Georgia, WTC Stratcom
Please join me in welcoming the newest organizations to the Community Support Network. These organizations offer resources that help better the lives of AW2 Soldiers, Veterans, Families, and Caregivers.  Click on the links below for more information about them and the types of products and services provided.

Type of Organization:  Adaptive Sports and Recreational Services

Type of Organization:  Adaptive Mental Wellness and Counseling; Services for Families, Children, and Caregivers

Type of Organization:  Housing Assistance

Type of Organization:  Career Training, Education, Human Resources Support, and Employment Opportunities

The Community Support Network was created based on direct requests from severely wounded, ill, and injured Soldiers, Veterans, Families and Caregivers.  Soldiers stated that connection with local communities and community leaders was essential for their success and reintegration.  For additional information, visit the Community Support Network webpage. 

Do you know of an organization that wants to assist wounded, ill, and injured Soldiers, Veterans, their Families, and Caregivers?  We are happy to provide membership information to these organizations based on your requests and referrals. Please email contact information to the Community Support Network at: usarmy.pentagon.medcomwtc.mbx.aw2communitysupportnetwork@mail.mil.

Stress Less Heal More Reduces Stress by Negotiating Bills for Wounded Warriors

By WTC Stratcom
Editor’s Note: Stress Less Heal More is a participant in the AW2 Community Support Network.

Stress Less Heal More (SLHM) was founded in 2009 in San Diego, CA, by Julie Kalb after going through cancer treatment. As a single mother on a limited income, she quickly realized that negotiating her bills would be the key to her financial survival. Now Julie and two assistants help others through their own medical billing challenges.

Since its inception, SLMH has been negotiating household expenses such as utilities, phone, cable, rent, credit card debt, car payments, and hospital bills for anyone with a life threatening health condition.

While SLHM initially focused on cancer, brain injury, Parkinson’s disease, and other serious health conditions, they are now offering their services to active military personnel and Veterans across the United States. Cases can easily be handled in person, by mail, phone, and email. At first while they are only staffed to handle the bill negotiation for five individuals at a time, eventually they are planning to increase the number Soldiers and Veterans they can help.

To get started, the wounded warrior or Veteran can contact SLHM at contactus@stressless-healmore.com, and they will send a form that will enable them to negotiate bills on your behalf. For more information, visit http://www.stressless-healmore.com.

Do you know of a caring organization that wants to assist wounded, ill, and injured Soldiers, Veterans, and their Families? If so, please email me at the AW2 Community Support Network at the email address below. I welcome your recommendations and referrals. Send organization referrals to AW2CommunitySupportNetwork@conus.army.mil

Building the AW2 Community on Facebook Starts With You

By Jim Wenzel, WTC Stratcom

The AW2 Facebook page is a source of timely and accurate information for the Army’s severely wounded, ill, and injured Soldiers, Veterans, and their Families.

Members of the AW2 community receive information a variety of ways, such as the AW2 blog, Warrior Transition Command website, or straight from their AW2 Advocate. For the 560 or so people who have already “liked” the AW2 Facebook page, these individuals are getting their information right alongside their updates from friends and Family on Facebook.

As AW2’s presence on Facebook has grown over the past two months, we’ve gotten a number of questions from AW2 Soldiers, Veterans, Family members, and Advocates about security and privacy.

  • Can someone who sees me post on the AW2 Facebook page click on my name and see my location?
  • Will people on the AW2 Facebook page be able to look through my photos without my knowledge?
  • Will AW2 Headquarters be able to see what I post on my Facebook wall?

These are all great questions and it’s important that all AW2 Facebook users understand the key answer to all of these questions: Yes or no, depending on your privacy settings. Everyone has a right to as much or as little privacy as they want while using Facebook.  Some users want everyone to see everything, while others (like me) desire that only their chosen friends be able to look at their posted content.

If you haven’t been to the privacy settings page of your Facebook profile, then it is time for your to take a look right now.  Click on the “Account” link in the upper right hand corner of your Facebook page and on the drop down menu, click the “Privacy Settings” link.  This will take you to a page that lists various options that help you control how you connect to, share with, and block other Facebook users.

Personally most of my “Sharing on Facebook” settings are set to “Friends Only” because I don’t want some of the 250,000 individuals on Facebook to gain access to my address, pictures of my children, personal biographical information, place of work, or status updates. By managing my settings in this way, everyone can see me “like” the AW2 page without being able to see any of the private information I don’t want to share. Even the other AW2 Facebook moderators cannot see my personal Facebook profile because of the settings I control. As you can imagine, this feature comes in handy when you become a fan of your place of employment or just in general when surfing on Facebook.  You can learn more about social media best practices by reviewing the U.S. Army Warrior Transition Command’s Online Social Media Training.

Privacy and security are a concern we must all take seriously by scrolling through our privacy settings and fixing any discrepancies. Once the appropriate settings are in place, users can confidently navigate to organizational pages with far less risk of losing desired privacy.

AW2 has a powerful story to tell about Soldiers, Veterans, and Families who have shared in the sacrifice of both the call to duty and the suffering of severe wounds, illnesses, and injuries.  Daily program updates and information are posted on the wall of our Facebook page and the reach of our message continues to grow with the number of individuals who like the AW2 Facebook page. Help us advocate for the program by sharing the AW2 Facebook page with other AW2 Soldiers, Veterans, Families, and friends. You can help give a stronger voice to AW2 by being a part of the conversation.

The War Behind Closed Doors

By Diana Hume, AW2 Reserve Spouse and Guest Blogger

Diana Hume offers resources to help others understand the impact of living with PTSD.

Editor’s Note: Diana Hume is a feature blogger for AW2 and shares her experiences as the wife of a severely wounded reservist. The expressed comments and views of guest bloggers do not reflect the views of WTC or the United States Army.

The effects of post-traumatic stress disorder (PTSD) are just beginning to be understood. During my time at Walter Reed Army Medical Center, I noticed that those with visible wounds were treated as rock stars while those with invisible wounds silently carried on without the attention the others received. These Soldiers kept trying to be the Soldier they once were pre-deployment. I found out the hard way that there is no prosthetic for invisible wounds like PTSD.

PTSD is complex because it doesn’t take the form of a body disfigurement or a lost limb. I see my husband walking, talking, and trying to function every day. But for those who live with him, they are well aware that he’s actually taking on the weight of the universe. The pain is visible in his face, his motions, and self-controlled isolation. 

Part of me feels that PTSD comes off as a buzz term in news segments. I wonder how many people actually know about the condition. How many Americans can say they understand PTSD? More importantly how many people understand what PTSD means to not just Soldiers but for their caretakers and Families?

When I first faced PTSD, I tried so hard to grasp what this injury meant to my husband. I did what most Army spouses did in this situation. I began researching and reading all I could find on the subject, but could not quench my thirst for true understanding. Although I found some short-term help for caretakers, I needed something that could help me in the long run. Here are a few good places to start:

Wounded warriors with PTSD have no idea who they are. They hurt. They climb into black holes and rarely come out. PTSD is anger that can easily become rage and when self-medicating becomes the norm, along with avoidance, the true damage takes the form of broken relationships, lost jobs, incarceration, and in some extreme cases, suicide. Because it is not visible to the eye, it is glazed over and misunderstood.

Those with PTSD and their caretakers struggle with the peaks and valleys that come with PTSD. We are told to learn to recognize the triggers, but for many of us, the triggers are still a mystery and we never know when the eruption will occur. The abrupt eruptions of anger suddenly become part of our daily life and reality. It becomes so intangible that wrapping our arms around it to alleviate the situation hurts more than it helps. It hurts even more that the public doesn’t seem to understand how PTSD has, and continues to, plagued my Family.

One example that highlights the public’s perception of PTSD was at Walter Reed Medical Center in DC when Oprah Winfrey filmed a segment on the visible wounds of war. While at the physical therapy unit, she took a moment to shake the hands of the wounded warriors. However, when my wounded warrior had a moment to shake her hand, she turned her back to him because she did not see any visible wounds and thought he was any other healthy Soldier. Needless to say, this did not sit well with me. The moment I had the opportunity, I walked up to her, looked her in the eye and told her about the men and women who were standing right in front of her and who are just as wounded as those with missing arms and legs. Although their injuries are invisible, they are suffering just as much as the men and women she featured on her segment.

To this day, I am not sure how she received my words, but I do know she eventually took action to get my point across to her audience. Just a few weeks later, she aired the segment on television and I realized that she included a journalist who had been in Iraq and ultimately was diagnosed with PTSD. She also told her audience about our interaction, telling her viewers that an Army spouse informed her about the invisible wounds of war that caused just as much suffering to wounded warriors as visible wounds cause. At that point, I knew that I at least was able to get Oprah to start a conversation.

My experience with Oprah was the first of many experiences when people asked me if my husband is wounded. After saying yes, they always follow-up with, “but what is wrong with him?” For Soldiers with invisible wounds, this can be a defeating comment that stays with them and makes them feel like they are the ones who need to get over it.

My point with this blog is to inspire a discussion about what PTSD really is and what is needed to help those living with it overcome this challenge. PTSD is never healed and it impacts the lives of not just the  Soldiers who are invisibly disfigured, but those who love them. Although hard data on PTSD’s impact on America is not yet available, I believe you can measure PTSD’s impact in the number of divorces, suicides, and extended Family therapy that people undergo.

Wounded warriors suffering from PTSD need the same level of support that Soldiers with visible wounds receive. That is why it is important to continue communicating about PTSD and how people can manage the condition. Don’t get me wrong, there are many Americans who truly care. They are listening. However, it is up to Soldiers, Veterans, and Families who are combating PTSD to inform the rest of America on how to take action. I believe that by getting the word out, America’s take on PTSD will move in a positive direction.

Caretakers can either choose to ignore PTSD or choose to improve their wounded warrior’s life. I made a choice a long time ago to make an improvement. For those in the AW2 community, I hope I have inspired you to speak up for those who have PTSD. We have to accept PTSD for what it is and with this approach we can do something that will help wounded warriors and their Families.

Navigation 101: Surviving the Impossible

By Diana Hume, AW2 Reserve Spouse

Through hard work and preserverance, Diana Hume was able to find answers to her questions about her husband's treatment and recovery

Editor’s Note: Diana Hume is a feature blogger for AW2. She’ll be sharing her experiences as the wife of a severely wounded reservist.

Surviving what seems to be the impossible is possible. We may not realize it, but spouses have been preparing for overcoming the impossible all along. Because of our Soldier’s absence, our strength grows over time. However, after we receive the call that our Soldier has been injured, we experience the fall out where, at least for me, the fog of loneliness I constantly pushed aside rolled in full force. I had to figure out how to manage the home front while simultaneously caring for my Soldier. 

As a result of my Soldier‘s med-evac out of Iraq, he was closer to home and just 1,224 miles away from Texas. He was at Walter Reed Army Medical Center in Washington, D.C. Also, keep in mind that this was back in April 2007, when many Soldiers were sent to Walter Reed to be treated, resulting in an over-flow of wounded warriors at the medical center. It was a time when the Army was working hard to hire more medical staff and develop new programs to handle the influx. 

I found myself alone navigating the path of finding our new normal. Daily, I called anyone at Walter Reed trying to find answers, but found little support, particularly since I was so far away. The distance and disconnect was a big change for me–and continues to be for a lot of reserve spouses. To put it bluntly, it stunk. The internet quickly became my best friend and I spent hours researching all I could to learn more about Walter Reed and the experience upon which we were about to embark.

I am confident resources are abundant, just hard to find. During this time, I prayed for some group or network to appear, but that prayer wasn’t fully answered–yet. I found that in order to be the warrior my Soldier needed, I had to make my voice be heard. So, I came up with tools to help me survive my impossible ordeal. One cherished tool was my little black book. It was in this small notebook where I would write down every name, phone number, location, unit, title or any other relevant information. In hindsight, I should have put it on a lanyard around my neck, but instead I carried it in my purse. At night, I placed it by my bed just in case a midnight thought needed to be captured.

It wasn’t until two months later in late June 2007 that I first visited my Soldier at Walter Reed. Yes, I know what you are thinking; the time it took to even just visit my Soldier was too long. The system did not see the sense of urgency because of his invisible wounds. However, once I got there it was an impressionable visit. Nevertheless, it was also a visit where my thoughts became even more complicated. Again, so many acronyms and programs, but nothing seemed to fit together. Just when I thought I had answers, 15 more questions would rear their heads!  At night, my tears got the best of me, sometimes all of me.

When tears finally dried, some clarity came. I could see a few noted valuable resources in my black book: The Soldier and Family Assistance Center, the chaplain, the Red Cross, the VA, and local charities such as the Yellow Ribbon Fund and, in Dallas, Operation Healthy Reunions. However, keep in mind that these programs and charity organizations differ by military treatment facility (MTF), so for all those who are going through their own period of transition, search for them on a local level.  Keep looking both locally and nationally for organizations and programs that meet your needs. 

I found that when I was physically at Walter Reed, things were different. It was only after I made my infrequent visits to be with my healing Soldier, that I became visible to the Army. Because of this visibility, I got help and answers to my growing list of questions. However, that did not hold true once I returned to take care of my home front. The old cliché, out of sight and out of mind became a mainstay. Remember, my Soldier was able bodied, his major injury being PTSD, so the Army assumed–without consulting me–that he was fully functional and able to manage his own care. Those who live with PTSD know that this is not the case and it is so far from reality.

Things I thought would happen and that I later asked for, such as reintegration counseling for our Family and marriage, were not being offered.  Even those at Walter Reed didn’t seem to understand the challenges reserve spouses often face. It was always assumed we were active duty and that we had access to active duty programs. This was one of the most frustrating challenges I had to navigate. 

As a result, I had to find help within my local community. However, this can be its own challenge. In a civilian environment it’s tough to find a specialist that understands the challenges faced by reserve spouses and Families who are adjusting to injuries and our new normal. I spent my time at home working to find a connection on my local level and within the Army so that our Family would be included in the healing process. 

One of these connections appeared near the end of our recovery at Walter Reed. This connection was, Robert Lipp, our Army Wounded Warrior Program (AW2) Advocate. Upon meeting him, I asked him, “Where have you been the last two years of my life?” It was a bitter sweet meeting for me. At Walter Reed, my Soldier didn’t qualify for the program because his injuries were invisible and we had no concrete initial rating. After the MEB (medical board evaluation), we were able to qualify to be part of AW2. Ever since, I have seen the amazing support the Army and AW2 provide and how they can improve the lives of wounded warriors and their families.  

I believe that the impossible just means our focus needs to be ever-changing while we journey on our new path. We are now the warrior demonstrating strength, character, loyalty, and determination so we can defeat whatever crosses our path. Our medal will not come in the form of something tangible, but rather something deeper; a pride knowing you have withstood a moment in time that seemed impossible to overcome.

Most of you who are reading this may be aware of the AW2 program. However, we can still be lost during deployments and the early stages of our wounded warriors’ healing. I have searched for groups who specifically support spouses of our Army Reserve and National Guard Soldiers.  Unfortunately, my findings are slim.   

Too many of us are falling through the cracks, but it is important that we never stop fighting. We, as reserve spouses, are full of experiences and stories of survival. Active duty wives have a strong network, so I ask that we work to build our own support network for reserve spouses so that together, we can navigate our impossibilities. This network could possibly be the best gift we can give to each other. Let’s keep sharing our stories. 

We can start today by commenting on AW2’s blog and sharing the helpful organization you’ve found. Start making your voice be heard. We owe it to ourselves, our Families, and our Soldiers.

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AW2 Soldiers, Veterans, and Families can submit a blog for AW2 by emailing WarriorCareCommunications [at] conus.army.mil.