DigitalGov University On-Demand Training
What is On-Demand Training?
On-demand training allows you to learn anytime! See the class pages below for webinar recordings, slide presentations, and transcripts. Not all classes provide all materials.
We provide on-demand training on the following topics:
- Analytics
- APIs and Data
- Challenges and Prizes
- Contact Centers
- Customer Experience
- Digital Government Strategy
- Mobile
- Plain Language and Writing for the Web
- Requirements and Best Practices
- Social Media
- Technology
- Usability and Accessibility
- Web Content Creation and Maintenance
- New Media Talks
Analytics
- Above & Beyond Metrics: Tell a Story with Reports (February 2013)
- Forum Call: Government Customer Satisfaction Tool (November 2012)
- Joe Pagano Memorial Web Analytics Lecture Series—Measurements with Meaning: Developing an Analytics Strategy (November 2012)
- Forum Call: Meaningful Metrics—From Gathering to Analyzing Digital Metrics (October 2012)
- Forum Call: Digital Metrics Overview (October 2012)
- Using Google+ in Government (September 2012)
- A Public Value Analysis Tool for Open Government Planning (June 2012)
- Joe Pagano Memorial Web Analytics Lecture Series: The Future of the Web and New Media in Government (December 2011)
- The Basics of Social Media Metrics (December 2011)
- Telling Compelling Stories with Numbers: Data Visualization and Communication (October 2010)
- Creating Web Metrics Reports that Rock (October 2009)
APIs and Data
- Forum Call: HowTo.gov Resources to Help You Meet the Digital Strategy Milestones (December 2012)
- API Webinar Series: APIs and the Digital Government Strategy (November 2012)
- API Webinar Series: Advanced Technical Overview—Formats, Keys, Analytics (October 2012)
- API Webinar Series: Advanced Operations—Contracting, Legal, and IT Security (October 2012)
- API Webinar Series: Case Studies from Federal Register, NASA, and GSA (September 2012)
- API Webinar Series: Case Studies from the FCC, FAA, and Department of Labor (September 2012)
- API Webinar Series: APIs for Dummies—An Introduction to APIs (July 2012)
- Forum Call: APIs and Government (December 2011)
- Telling Compelling Stories with Numbers: Data Visualization and Communication (October 2010)
- Socrata: Making Data Social (August 2010)
Challenges and Prizes
- January Challenge & Prize Training (January 2013)
- Challenges and Prizes Webinar Series: DOL and Mobile Apps Case Study (October 2012)
- Vendor Showcase: Challenge and Competition Services (February 2012)
- Challenges and Prizes: You Plus Outside Expertise Equals Success (February 2012)
- Engage and Innovate with Challenges and Challenge.gov (December 2011)
- How to Use Challenge.gov: Supporting Federal Agency Challenges & Prize Competitions (September 2011)
- Best Practices for Federal Government Contests and Online Challenges—Panel Event (November 2010)
Contact Centers
- The Value of Home-Based Agents in Government Contact Centers (January 2013)
- 2012 Government Contact Center Workshop Presentations (September 2012)
- Government Contact Center Customer Satisfaction Survey Results (February 2012)
- The Drivers of Customer Satisfaction in Contact Centers (October 2011)
- 2011 Government Contact Center Conference Presentations (September 2011)
Customer Experience
- Forum Call: Government Customer Satisfaction Tool (November 2012)
- Using Google+ in Government (September 2012)
- The Essentials of Customer Experience: Going Beyond Customer Service (June 2012)
- Get Serious About Customer Service: Best Practices for Implementing the Customer Service Initiative in Your Agency (October 2011)
- Leveraging the Government Experience Through QR Codes (September 2011)
- The Magic of Exceptional Customer Service (September 2010)
Digital Government Strategy
- Forum Call: HowTo.gov Resources to Help You Meet the Digital Strategy Milestones (December 2012)
- API Webinar Series: APIs and the Digital Government Strategy (November 2012)
- Joe Pagano Memorial Web Analytics Lecture Series—Measurements with Meaning: Developing an Analytics Strategy (November 2012)
- API Webinar Series: Advanced Technical Overview—Formats, Keys, Analytics (October 2012)
- Forum Call: Meaningful Metrics—From Gathering to Analyzing Digital Metrics (October 2012)
- Forum Call: Digital Metrics Overview (October 2012)
- API Webinar Series: Case Studies from Federal Register, NASA, and GSA (September 2012)
- Digital Strategy Series: Governance Recommendations (September 2012)
- API Webinar Series: Case Studies from the FCC, FAA, and Department of Labor (September 2012)
- API Webinar Series: APIs for Dummies—An Introduction to APIs (July 2012)
- Forum Call: APIs and Government (December 2011)
Mobile
- Mobile Gov Opportunities and the Digital Government Strategy (January 2013)
- Mobile Apps Life Cycle (November 2012)
- Challenges and Prizes Webinar Series: DOL and Mobile Apps Case Study (October 2012)
- Data Visualization and Infographics in Government (October 2012)
- API Webinar Series: Case Studies from Federal Register, NASA, and GSA (September 2012)
- API Webinar Series: Case Studies from the FCC, FAA, and Department of Labor (September 2012)
- Mobile Webinar Series: Mobile First (July 2012)
- API Webinar Series: APIs for Dummies—An Introduction to APIs (July 2012)
- Mobile Webinar Series: Responsive Design (June 2012)
- Mobile Platform Development Series: Apple (May 2012)
- Mobile Platform Development Series: Microsoft (April 2012)
- Mobile Platform Development Series: BlackBerry (April 2012)
- Mobile Apps vs. Mobile Websites (December 2011)
- Going Mobile (May 2011)
- Mobile Strategy at the Smithsonian (July 2011)
Plain Language and Writing for the Web
- Social Media: You Still Need Plain Language (January 2013)
- Essentials of Plain Language (October 2012)
- Using Plain Language to Communicate Health Information (November 2011)
- Plain Language in Regulations and Policy (October 2011)
- What Not to Web: Plain Language and Writing for the Web Made Easy (September 2011)
- Plain Language: The Act, What It Means, What You Need to Do (August 2011)
- Write Plainly: An Update on Plain Writing Principles and the New Law (January 2011)
- Plain Language in Practice: Writing for the Web (October 2008)
Requirements and Best Practices
- Forum Call: HowTo.gov Resources to Help You Meet the Digital Strategy Milestones (December 2012)
- Essentials of Plain Language (October 2012)
- Challenges and Prizes Webinar Series: DOL and Mobile Apps Case Study (October 2012)
- Multilingual Social Media Strategy for Government (October 2012)
- Data Visualization and Infographics in Government (October 2012)
- Using Google+ in Government (September 2012)
- Digital Strategy Series: Governance Recommendations (September 2012)
- Mobile Webinar Series: Mobile First (July 2012)
- Meeting Federal Web Requirements and Best Practices (January 2011)
- Best Practices for Federal Government Contests and Online Challenges—Panel Event (November 2010)
- Best Practices of Multilingual Websites (September 2009)
- Best Practices for Blogging (May 2009)
Social Media
- Collaboration Fast & Easy: Hackpad for Government (January 2013)
- Social Media: You Still Need Plain Language (January 2013)
- Making Social Media More Accessible: What You Can Do Today (December 2012)
- Case Study: How NOAA and Local Agencies Engaged Citizens During Sandy (November 2012)
- Using Social Media for Recruitment (November 2012)
- Multilingual Social Media Strategy for Government (October 2012)
- Using Google+ in Government (September 2012)
- Mobile Webinar Series: Mobile First (July 2012)
- Mobile Webinar Series: Responsive Design (June 2012)
- Minimize IT Security Risks While Using Social Media (May 2012)
- Storify: Creating Stories by Curating the Best of Social Media (May 2012)
- Hatch Act: Dos and Don'ts for Feds on Social Media (April 2012)
- Mobile Platform Development Series: BlackBerry (April 2012)
- Yammer: The Power of Social Networking Inside Government Agencies (March 2012)
- Facebook Timeline Briefing (March 2012)
- Engaging Audiences with Twitter (January 2012)
- Engage and Innovate with Challenges and Challenge.gov (December 2011)
- Joe Pagano Memorial Web Analytics Lecture Series: The Future of the Web and New Media in Government (December 2011)
- The Basics of Social Media Metrics (December 2011)
- Tumblr—How Blogs Connect You With Citizens (November 2011)
- Crowd-Sourced Wikis for Government (November 2011)
- Back to Basics: The Essentials of Facebook and Twitter (October 2011)
- How to Use Challenge.gov: Supporting Federal Agency Challenges & Prize Competitions (September 2011)
- Connecting Citizens: Foursquare and the National Archives and Records Administration (August 2011)
- Going Mobile (May 2011)
- Designing Social Media Policy for Government: Eight Essential Elements (April 2011)
- SMS Best Practices: Lessons Learned from a Text Messaging Pilot at CDC (February 2011)
- WordPress for Government Blogs and Microsites (January 2011)
- Best Practices for Federal Government Contests and Online Challenges—Panel Event (November 2010)
- Socrata: Making Data Social (August 2010)
- Facebook: Strategies and Stories from Successful Government Agencies (March 2010)
- How to be "Social" at Work—Guidance for Government Employees Who Participate in Social Media (February 2010)
- Forum Call: IdeaFactory—Using Social Media to Engage Employees at TSA (January 2010)
- Scribd.com: Uses in Government (July 2009)
- Facebook: Uses in Government (April 2009)
- Developing a Successful Video Strategy With YouTube (March 2009)
Technology
- Completing the FedRAMP Security Authorization Process (January 2013)
- Developing Your FedRAMP System Security Plan (November 2012)
- API Webinar Series: APIs and the Digital Government Strategy (November 2012)
- Getting Started on the FedRAMP Security Authorization Process (November 2012)
- API Webinar Series: Advanced Technical Overview—Formats, Keys, Analytics (October 2012)
- Four Ways to Get Listed in the FedRAMP Repository (October 2012)
- Challenges and Prizes Webinar Series: DOL and Mobile Apps Case Study (October 2012)
- API Webinar Series: Advanced Operations—Contracting, Legal, and IT Security (October 2012)
- Data Visualization and Infographics in Government (October 2012)
- Using Google+ in Government (September 2012)
- API Webinar Series: Case Studies from Federal Register, NASA, and GSA (September 2012)
- Digital Strategy Series: Governance Recommendations (September 2012)
- API Webinar Series: APIs 201—Case Studies from the FCC, FAA, and Department of Labor (September 2012)
- Game On! How Gamification Can Work in Government (July 2012)
- Mobile Webinar Series: Mobile First (July 2012)
- API Webinar Series: APIs for Dummies, an Introduction to APIs (July 2012)
- Mobile Webinar Series: Responsive Design (June 2012)
- Mobile Platform Development Series: Apple (May 2012)
- Mobile Platform Development Series: Microsoft (April 2012)
- Mobile Platform Development Series: BlackBerry (April 2012)
- FedRAMP Concept of Operations Briefing (February 8, 2012)
- Forum Call: APIs and Government (December 15, 2011)
- Mobile Apps vs. Mobile Websites (December 8, 2011)
- Leveraging the Government Experience Through QR Codes (September 2011)
- USASearch: Enhancing Your Website's Search (July 2011)
- Mobile Strategy at the Smithsonian (July 2011)
- Going Mobile (May 2011)
- SMS Best Practices: Lessons Learned from a Text Messaging Pilot at CDC (February 2011)
- WordPress for Government Blogs and Microsites (January 2011)
- Intro to Virtual Worlds (October 2010)
- Socrata: Making Data Social (August 2010)
- The Science of Search: Competitive Intelligence for the Government Web Manager (April 2009)
Usability and Accessibility
- Think-Aloud Protocols for Website Usability Testing (January 2013)
- Making Social Media More Accessible: What You Can Do Today (December 2012)
- Role-Based Accessibility in Government: Everyone's Responsibility (November 2012)
- Mobile Webinar Series: Responsive Design (June 2012)
- Usability Testing and Debriefing Best Practices (March 2012)
- Usability Testing: The First Fridays "Discount" Method (January 2012)
- No FAIL Accessibility Testing (June 2011)
- Improve Efficiency and Usability with Design Templates (November 2010)
- Three Essential Tips for Creating a Task-Based Website (January 2010)
- OptimalSort—Card Sorting Made Easy (December 2009)
- User-Centered Design for Government Websites (September 2009)
Web Content Creation and Maintenance
- Essentials of Plain Language (October 2012)
- Data Visualization and Infographics in Government (October 2012)
- Digital Strategy Series: Governance Recommendations (September 2012)
- Mobile Webinar Series: Mobile First (July 2012)
- Mobile Webinar Series: Responsive Design (June 2012)
- USASearch: Enhancing Your Website's Search (July 2011)
- WordPress for Government Blogs and Microsites (January 2011)
- Meeting Federal Web Requirements and Best Practices (January 2011)
- Drupal/Acquia—Implementing the Open Government Directive with Open Source Drupal (January 2010)
- Three Essential Tips for Creating a Task-Based Website (January 2010)
- Wiki Tools: Uses in Government (October 2009)
- The Science of Search: Competitive Intelligence for the Government Web Manager (April 2009)
New Media Talks
- Using Social Media for Recruitment (November 2012)
- Data Visualization and Infographics in Government (October 2012)
- Using Google+ in Government (September 2012)
- Game On! How Gamification Can Work in Government (July 2012)
- A Public Value Analysis Tool for Open Government Planning (June 2012)
- Minimize IT Security Risks While Using Social Media (May 2012)
- Storify: Creating Stories by Curating the Best of Social Media (May 2012)
- Hatch Act: Dos and Don'ts for Feds on Social Media (April 2012)
- Help Customers StumbleUpon Your Site (February 2012)
- Tumblr—How Blogs Connect You With Citizens (November 2011)
- Crowd-Sourced Wikis for Government (November 2011)
- Back to Basics: The Essentials of Facebook and Twitter (October 2011)
- Facebook: Strategies and Stories from Successful Government Agencies (March 2010)
- How to be "Social" at Work—Guidance for Government Employees Who Participate in Social Media (February 2010)
- Forum Call: IdeaFactory—Using Social Media to Engage Employees at TSA (January 2010)
- Drupal/Acquia—Implementing the Open Government Directive with Open Source Drupal (January 2010)
- OptimalSort—Card Sorting Made Easy (December 2009)
- Wiki Tools: Uses in Government (October 2009)
- User-Centered Design for Government Websites (September 2009)
- Scribd.com: Uses in Government (July 2009)
- Best Practices for Blogging (May 2009)
- Facebook: Uses in Government (April 2009)
- Developing a Successful Video Strategy With YouTube (March 2009)
Content Lead:
DigitalGov University Team
Page Reviewed/Updated: February 6, 2013