Services Provided by the American Citizen Services Unit

The American Citizen Services Unit assists U.S. citizens with the following:

• Passport applications
• Applications for Consular Reports of Birth Abroad
• Registration of citizens
• Security information for citizens planning to travel to Guatemala
• Voter registration
• Social security and veterans’ benefits
• Provision of federal income tax forms
• Notarial service for documents to be used in the United States
• Certain emergency services, including prisoner protection and documentation of the deceased
  
  

What American Citizen Services CANNOT Do:

• Act as your lawyer, translator, interpreter, personal assistant, travel agent, investigator, law enforcement agent or real estate agent
• Provide you or your family with physical protection
• Pay your debts or fines, sort out property disputes; or interfere in judicial proceedings
• Find you employment, residence, or schools
• Search for missing luggage
• Settle disputes with hotel managers and landlords
• Discuss visa cases. All questions about visas must be directed to the Non-Immigrant Visa (NIV) or Immigrant Visa (IV) Units.