Office of Operations
photos of traffic merging onto congested highway, congestion in snowstorm, variable message sign, cargo, variable speed limit sign in a work zone, and a freeway at night
21st century operations using 21st century technologies

Operations Program Directory

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Program Directory
Program Office Code Extension Program Manager
511 Traveler Information HOTM (202) 366-2194 Bob Rupert
Access Management HOTM (202) 366-2188 Neil Spiller
Active Traffic Management HOTM (202) 366-6817
(717) 221-4422
(360) 753-9408		 Bob Sheehan
Jim Hunt
James Colyar
Adaptive Signal Control Technology HOTM (404) 562-3920 Eddie Curtis
Adopt-a-Highway/Acknowledge Signs HOTO (202) 366-2161 Kevin Sylvester
Advanced Traffic Management HOTM (202) 366-2183 John Halkias
Amber Alert HOTM (202) 366-2194 Bob Rupert
Americans with Disabilities Act/Traffic Control Devices HOTO (202) 366-8043 Chung Eng
Architecture Consistency HOTM (202) 366-2168 Stephen Clinger
Arterial Management HOTM (404) 562-3920 Eddie Curtis
Arterial Signal Control HOTM (404) 562-3920 Eddie Curtis
ASCT HOTM (404) 562-3920 Eddie Curtis
Asset Management HOTM (202) 366-2183 John Halkias
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Benefit-Cost Analysis for Operations HOTM (717) 221-4422 Jim Hunt
Border Crossing Issues & Technology HOFM (202) 366-2976 Crystal Jones
Bottleneck Reduction HOTM (202) 366-2188 Neil Spiller
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Capacity Analysis
 HOTM (202) 366-2183 John Halkias
Changeable Message Signs HOTM (202) 366-3379 Jimmy Chu
Changeable Message Signs HOTO (202) 366-2161 Kevin Sylvester
Color Specifications (signs and pavement markings)
 HOTO (202) 366-2161 Kevin Sylvester
Condition & Performance Report - Freight
 HOFM (202) 366-2997 Ed Strocko
Condition & Performance Report - Operations
 HOTM (202) 366-1327 Rich Taylor
Congestion Analysis
 HOTM (202) 366-2183 John Halkias
Congestion Management (Technical)
 HOTM (202) 366-4069 Wayne Berman
Congestion Mitigation HOTM (202) 366-1327 Rich Taylor
Congestion Pricing (Technical)
 HOTM (202) 366-4069 Wayne Berman
Connected Vehicles HOTM (202) 366-2194 Bob Rupert
Control Correspondence
 HOP (202) 366-9210 Rose Skerkavich
Corridor Management
 HOTM (202) 366-6817
(360) 753-9408		 Bob Sheehan
James Colyar
Curriculum, Freight
 HOFM (202) 366-6993 Carol Keenan
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Demand Management
 HOTM (202) 366-2425
(202) 366-4069		 Allen Greenberg
Wayne Berman
Demonstration Projects (Congressionally Mandated)
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 - ITS Deployment
 HOTM (202) 366-2168 Stephen Clinger
Dynamic Message Signs HOTM (202) 366-3379 Jimmy Chu
Dynamic Message Signs HOTO (202) 366-2161 Kevin Sylvester
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Electronic Toll Collection HOTM (202) 366-6817 Bob Sheehan
Emergency Operations HOTO (202) 366-6738 Butch Morgan
Emergency Preparedness HOTO (202) 366-6738 Butch Morgan
Emergency Recovery HOTO (202) 366-2855 Laurie Radow
Emergency Response
- Technical Assist to States and Locals		 HOTO (202) 366-1559 Kimberly Vasconez
Emergency Transportation and Freight Coordinator HOTO (202) 366-1559
(518 431-8890		 Kimberly Vasconez
Tom Kearney
Emergency Transportation Operations HOTO (202) 366-1559 Kimberly Vasconez
Emergency Transportation Publications Management System HOTO (202) 366-2855 Laurie Radow
Evacuation (Catastrophic) Evaluation Plan - Section 10204 (SAFETEA-LU) HOTO (202) 366-1559 Kimberly Vasconez
Evacuation Liaison Team HOTO
SRC		 (202) 366-1559
(404) 562-3906		 Kimberly Vasconez
Greg Jones
Evacuation Management and Operations HOTO (202) 366-2855 Laurie Radow
Evacuation Planning HOTO (202) 366-2855 Laurie Radow
Evacuation Primer Series HOTO (202) 366-2855 Laurie Radow
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Freeway Management HOTM (202) 366-2188 Neil Spiller
Freeway Traffic Operations HOTM (202) 366-2188 Neil Spiller
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- FHWA Freight Council HOFM (202) 366-4415 Chip Millard
- Freight Analysis Framework HOFM (202) 366-2997 Ed Strocko
- Freight Analysis Tools HOFM (202) 366-2997 Ed Strocko
- Freight Corridors HOFM (202) 366-2997 Ed Strocko
- Freight Data HOFM (202) 366-2997 Ed Strocko
- Freight Environment HOFM (202) 366-2997 Ed Strocko
- Freight Economics HOFM (202) 366-2997 Ed Strocko
- Freight Financing HOFM (202) 366-2976 Crystal Jones
- Freight Gateways & Borders HOFM (202) 366-2976 Crystal Jones
- Freight Industry/Analysis HOFM (202) 366-2997 Ed Strocko
- Freight Infrastructure HOFM (202) 366-2997 Ed Strocko
- Freight Model Improvement Program HOFM (202) 366-2997 Ed Strocko
- Freight Operations & Technology HOFM (202) 366-9215
(518) 431-8890		 Randy Butler
Tom Kearney
- Freight Performance Measurement HOFM (202) 366-2997 Ed Strocko
- Freight Planning & Program Development HOFM (202) 366-6993 Carol Keenan
- Freight Policy/Framework     HOFM (202) 366-2997 Ed Strocko
- Freight Policy/Legislative Development            HOFM (202) 366-2997 Ed Strocko
- Freight Professional Capacity Building HOFM (202) 366-6993 Carol Keenan
- Freight Professional Development HOFM (202) 366-6993 Carol Keenan
- Freight Programs: Projects of National and Regional Significance, Trade Corridors HOFM (202) 266-2997 Ed Strocko
- Freight Programs: Truck Parking HOFM (518) 431-8890 Tom Kearney
- Freight Research HOFM (202) 266-2997 Ed Strocko
- Freight Security HOFM (202) 366-2976 Crystal Jones
- Freight Training HOFM (202) 366-6993 Carol Keenan
- Intermodal Freight Technology HOFM (202) 366-9215 Randy Butler
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Ground Access to Airports HOTM (202) 366-2194 Bob Rupert
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HAZMAT (Operations Issues) HOTO (202) 366-5465 Paul Jodoin
High Occupancy Toll (HOT) Lanes HOTM (202) 366-2188 Neil Spiller
High Occupancy Vehicles (HOV Lanes) HOTM (202) 366-2188 Neil Spiller
High Occupancy Vehicles (HOV Lanes) Pooled-Fund Study HOTM (404) 562-3906 Greg Jones
Highway Capacity Manual HOTM (202) 366-2183 John Halkias
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Incident Detection & Verification HOTO (202) 366-0731 Tim Lane
Incident Management Programs HOTO (202) 366-1559 Kimberly Vasconez
Incident Response & Clearance HOTO (202) 366-5465 Paul Jodoin
Information Infrastructure HOTM (202) 366-8959 Walter During
Integrated Corridor Management HOTM (202) 366-6817
(360) 753-9408		 Bob Sheehan
James Colyar
Intelligent Transportation Infrastructure Program HOTM (202) 366-3379 Jimmy Chu
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- Architecture Consistency HOTM (202) 366-2168 Stephen Clinger
- Border Architecture HOFM (202) 366-2976 Crystal Jones
- Commercial Vehicle Operations / Intermodal Freight HOFM (202) 366-9215 Randy Butler
- Connected Vehicles HOTM (202) 366-2194 Bob Rupert
- Data Capture & Management HOTM (202) 366-8959 Walter During
- Deployment Program HOTM (202) 366-2168 Stephen Clinger
- Freight Operational Tests HOFM (202) 366-9215 Randy Butler
- Integration Program HOTM (202) 366-2168 Stephen Clinger
- Mobility Applications HOTM (202) 366-2194 Bob Rupert
- Standards Implementation HOTM (202) 366-2194 Bob Rupert
- Systems Engineering HOTM (202) 366-2168 Stephen Clinger
- Technical Expertise HOTM (202) 366-2168 Steve Clinger
Intermodal Freight Technology HOFM (202) 366-9215 Randy Butler
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Legislative Agenda (Freight) HOFM (202) 366-2997 Ed Strocko
Legislative Agenda (Operations) HOP (202) 366-3493  Richard Brennan
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Managed Lanes HOTM (202) 366-2188 Neil Spiller
Management Systems - Congestion HOTM (202) 366-4069
(202) 366-9631		 Wayne Berman
Doug Laird
Marketing Specialist HOP (202) 366-6021 Darren Buck
Measures (Operations Success) HOTM (202) 366-1327 Rich Taylor
Media Relations HOP (202) 366-6021 Darren Buck
Military Coordination HOTO (202) 366-1559 Kimberly Vasconez
Modeling (Traffic) HOTM (202) 366-2183 John Halkias
Manual on Uniform Traffic Control Devices (MUTCD) empty cell empty cell empty cell
- General Information HOTO (202) 366-8043 Chung Eng
- Part 1 General HOTO (202) 366-8043 Chung Eng
- Part 2 Signs HOTO (202) 366-2161 Kevin Sylvester
- Part 2 Signs LRC (720) 963-3206 Eric Ferron
- Part 3 Markings LRC (720) 963-3206 Eric Ferron
- Part 4 Highway Traffic Signals LRC (720) 963-3206 Eric Ferron
- Part 5 Traffic Control Devices for Low-Volume Roads LRC (720) 963-3206 Eric Ferron
- Part 6 Temporary Traffic Control MRC (708) 283-4340 Ken Wood
- Part 7 Traffic Controls for School Areas HOTO (202) 366-5915 Eric Ferron
- Part 8 Traffic Control for Railroad and Light Rail Transit Grade Crossings HOTO (202) 366-5012 Bruce Friedman
- Part 9 Traffic Controls for Bicycle Facilities HOTO (202) 366-5012 Bruce Friedman
MUTCD Outreach HOTO (202) 366-8043 Chung Eng
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Naming of Highways and Bridges HOTO (202) 366-2161 Kevin Sylvester
Naming of Highways and Bridges HOTO (202) 366-8043 Chung Eng
National Associations Working Group HOP (202) 366-6021 Darren Buck
National Dialogue HOP (202) 366-6021 Darren Buck
National Incident Management System HOTO (202) 366-1559 Kimberly Vasconez
National Response Plan HOTO (202) 366-1559 Kimberly Vasconez
National Traffic Incident Management Coalition HOTO (202) 366-1559 Kimberly Vasconez
National Transportation Operations Coalition (NTOC) HOP (202) 366-6021 Darren Buck
NCFRP Coordination HOFM (202) 366-2997 Ed Strocko
NCHRP Coordination HOP (202) 366-4082 Barry Zimmer
National Work Zone Awareness Week HOTO (202) 366-8043 Chung Eng
NHS Intermodal Freight Connectors HOFM (202) 366-2976 Crystal Jones
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Operational Improvements (Traffic) HOTM (202) 366-2188 Neil Spiller
Operations Asset Management HOTM (202) 366-2183 John Halkias
Operations Gateway HOTM (202) 366-2168 Steve Clinger
Operations National Dialogue HOP (202) 366-9210 Jeffrey Lindley
Operations Planning HOTM (202) 366-4069
(717) 221-4422		 Wayne Berman
Jim Hunt
Operations Self Assessments HOTM (202) 366-2188 Neil Spiller
Operation Support Program HOTM (202) 366-2168 Steve Clinger
Operations Web Site HOP (202) 366-9849 Harry Crump
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Peer-to-Peer Traffic Control Devices HOTO (202) 366-5012 Bruce Friedman
Peer-to-Peer Traffic Incident Management HOTO (202) 366-1559 Kimberly Vasconez
Performance Measures HOTM (202) 366-1327 Rich Taylor
Performance Measures - Freight HOFM (202) 366-2997 Ed Strocko
Performance Measures - Traffic Incident Management HOTO (202) 366-5465 Paul Jodoin
Planned Special Events HOTO (202) 366-2855 Laurie Radow
Planning for Operations HOTM (202) 366-4069
(717) 221-4422
(202) 366-9631		 Wayne Berman
Jim Hunt
Doug Laird
Policy Analysis and Measurement HOP (202) 366-3493 Richard Brennan
Public Safety Program HOTO (202) 366-1559 Kimberly Vasconez
Publications HOP (202) 366-9849 Harry Crump
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Ramp Metering HOTM (202) 366-2188 Neil Spiller
Real-Time System Management Information Program HOTM (202) 366-2194 Bob Rupert
Real-Time System Management Information Program - Data Exchange Formats HOTM (202) 366-2168 Stephen Clinger
Regional Transportation Operations Collaboration/Coordination (RTOCC) HOTM (202) 366-4069 Wayne Berman
Research Agenda HOP (202) 366-4082 Barry Zimmer
Research Coordination (NSTC, OST, NCHRP) HOP (202) 366-4082 Barry Zimmer
Research Coordination (NCFRP) HOFM (202) 366-2997 Ed Strocko
Ridesharing HOTM (202) 366-4069 Wayne Berman
Road Weather Information Systems HOTO (202) 366-1301 Paul Pisano
Road Weather Maintenance Decision Support System HOTO (202) 366-1301 Paul Pisano
Road Weather Management HOTO (202) 366-1301 Paul Pisano
Route Numbering HOTO (202) 366-2161 Kevin Sylvester
Rural ITS HOTM (202) 366-2168 Steve Clinger
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Salt - Alternatives HOTO (202) 366-9498 Paul Pisano
Salt for Ice Control HOTO (202) 366-9498 Paul Pisano
Security - Freight HOFM (202) 366-2976 Crystal Jones
Security - Liaison Officer - Emergency Transportation Operations HOTO (202) 366-1559 Kimberly Vasconez
Service Patrols HOTO (202) 366-5465 Paul Jodoin
Signal Control Systems HOTM (404) 562-3920 Eddie Curtis
Simulation (Traffic) HOTM (202) 366-2183 John Halkias
Snow and Ice Control HOTO (202) 366-9498 Paul Pisano
Snow Plowing HOTO (202) 366-9498 Paul Pisano
Special Events Management HOTO (202) 366-2855 Laurie Radow
Standard Highway Signs Book HOTO (202) 366-2161 Kevin Sylvester
Strategic Planning (Operations) HOP (202) 366-3493 Richard Brennan
Systems Engineering HOTM (202) 366-2168 Stephen Clinger
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Talking Freight Seminars HOFM (202) 366-6993 Carol Keenan
Tolling HOTM (202) 366-4069 Wayne Berman
Towing & Recovery Practices HOTO (202) 366-5465 Paul Jodoin
Traffic Analysis Tools HOTM (202) 366-2183 John Halkias
Traffic Control Strategies at Toll Plazas HOTO (202) 366-2161 Kevin Sylvester
Traffic Flow Surveillance/Detectors HOTM (202) 366-3379 Jimmy Chu
Traffic Incident Management Full-function Service Patrol National Guidance HOTO (202) 366-5465 Paul Jodoin
Traffic Incident Management Law Enforcement Coordination HOTO (202) 366-073 Tim Lane
Traffic Incident Management Program HOTO (202) 366-5465
(202) 366-1559		 Paul Jodoin
Kimberly Vasconez
Traffic Incident Management Safe Quick Clearance National Guidance HOTO (202) 366-0731
(202) 366-5465		 Tim Lane
Paul Jodoin
Traffic Incident Management Self-Assessment Program HOTO (202) 366-5465 Paul Jodoin
Traffic Operations Models HOTM (202) 366-2183 John Halkias
Traffic Signal Systems HOTM (404) 562-3920 Eddie Curtis
Training - Employee HOP (202) 366-1808 Nan Prillerman
Training - Evacuation Planning HOTO (202) 366-2855 Laurie Radow
Training - Freight HOFM (202) 366-6993 Carol Keenan
Training - Road Weather Management HOTO (202) 366-9242 Roemer Alfelor
Training - Traffic Incident Management and Incident Command System HOTO (202) 366-5465 Paul Jodoin
Transportation/Law Enforcement Coordination HOTO (202) 366-0731 Tim Lane
Transportation Management Centers HOTM (202) 366-3379 Jimmy Chu
Transportation Management Center Computer-Aided Dispatch Connectivity HOTO (202) 366-1559 Kimberly Vasconez
Transportation Management Center Emergency Operations Centers - Fusion Center Connectivity HOTO (202) 366-1559 Kimberly Vasconez
Transportation Systems Management (TSM) HOTM (202) 366-4069
(202) 366-9631
(717) 221-4422		 Wayne Berman
Doug Laird
Jim Hunt
Transportation Technology Innovation Demonstration Program HOTM (202) 366-3379 Jimmy Chu
Travel (Operations Staff) HOP (202) 366-1808 Nan Prillerman
Travel Demand Management HOTM (202) 366-4069
(202) 366-2425		 Wayne Berman
Allen Greenberg
Travel Time in Freight Significant Corridors HOFM (202) 366-2997 Ed Strocko
Traveler Information HOTM (202) 366-2194 Bob Rupert
Truck Parking HOFM (518) 431-8890 Tom Kearney
Truck Size & Weight Program Policy & Regulatory Issues HOFM (202) 366-2317
(518) 431-8890		 John Nicholas
Tom Kearney
Truck Size & Weight State Certifications HOFM (202) 366-2317
(518) 431-8890		 John Nicholas
Tom Kearney
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Urban Partnership Agreements HOTM (202) 366-4069 Wayne Berman
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Value Pricing - Operations HOTM (202) 366-0076 Angela Jacobs
Vanpooling & Carpooling HOTM (202) 366-4069 Wayne Berman
Variable Message Signs HOTM (202) 366-3379 Jimmy Chu
Variable Message Signs HOTO (202) 366-2161 Kevin Sylvester
Vehicle Infrastructure Integration HOTM (202) 366-2194 Bob Rupert
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Web Site Operations HOP (202) 366-9849 Harry Crump
Weather Information for Surface Transportation HOTO (202) 366-1301 Paul Pisano
Weather-Reponsive Traffic Management HOTO (202) 366-9242 Roemer Alfelor
Winter Maintenance HOTO (202) 366-9498 Paul Pisano
Work Zone (WZ) Operations HOTO (202) 366-9498
(202) 366-0855
(202) 366-4628		 Paul Pisano
Tracy Scriba
Jawad Paracha
- Focused Technical Assistance Workshops HOTO (202) 366-0855 Tracy Scriba
- Temporary Traffic Control Devices Rule (23 CFR 630 Subpart K) HOTO (202) 366-9498 Paul Pisano
- Traffic Incident Management/Work Zone Issues HOTO (202) 366-4628 Jawad Paracha
- Work Zone Analysis HOTO (202 366-4628 Jawad Paracha
- Work Zone Best Practices HOTO (202) 366-0855 Tracy Scriba
- Work Zone Clearinghouse HOTO (202) 366-9498 Paul Pisano
- Work Zone ITS Applications HOTO (202) 366-0855 Tracy Scriba
- Work Zone Peer-to-Peer HOTO (202) 366-9498 Paul Pisano
- Work Zone Process Review Toolbox HOTO (202) 366-0855 Tracy Scriba
- Work Zone Safety and Mobility Rule (23 CFR 630 Subpart J) HOTO (202) 366-0855 Tracy Scriba
- Work Zone Safety Grants HOTO (202) 366-9498 Paul Pisano
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