John D. Dingell VA Medical Center, Detroit, Michigan

About the Program

The VAMC Detroit pharmacy processes over 3,800 prescriptions daily. Many of these prescriptions are filled by the Consolidated Mail Outpatient Pharmacy (CMOP) which comes in the US Mail from our facility in Chicago, IL.   Medications are not automatically sent.  You must order your refills.  You can order your refill(s) as soon as you receive your last one.  When you do this, the computer keeps track when you need your next refill and sends it to you before you run out.

Review all of your medications at each provider visit to ensure medications have been given refills.  In the event that you have no refills, you should contact your provider immediately.

Services Offered

Automated Refill Line

An automated refill line is available for all VAMC Detroit patients. Please call one of the following numbers -

• 313-576-1600 (Detroit area)
• 1-800-511-8056 (from outside the Detroit area)
• Extension 61600 if using a telephone within the medical center
  1. After you have dialed the number, wait for the automated attendant to answer.
  2. Enter your entire social security number, then press the # key which is located under the "9" on your telephone key pad. Wait for an answer.
  3. Press 2, then wait for an answer.
  4. Press 1, then wait for an answer.
  5. Enter the prescription number, then press the # key. Wait for an answer.
  6. To refill additional prescriptions, press 1 and repeat the process.

If you are using the automated refill line, all refills should be ordered at least ten days prior to when the refill is due to insure prompt processing and delivery time.

Internet Refill

Prescriptions may also be filled online using VA's My HealtheVet program. You will need a user id and password to log in. If you do not have one, you can easily get one by creating your personal profile.

You can use your own personal computer or the computer in the Patient and Family Learning Center (located on the first floor in room C1592).

Order By Mail

Use the address label and refill slip provided with your prescription.  If you can not find your refill slip with the barcode markings then clearly print on a blank sheet of paper your name, social security number and prescription(s) number. Mail this information to:

VAMC
P.O. Box 02962
Detroit, MI 48201-2962

Drop Box 

Use the drop box in front of the pharmacy.  Place your refill slip or paper in this box.  The box is checked daily.  It is that easy! 

Refills at VAMC Detroit Pharmacy

All Veterans are encouraged to refill their prescriptions by phone, mail, Internet or by using the drop box.  Because of our patient workload, prescriptions cannot be refilled at the main VAMC Detroit pharmacy window.

Pharmacy Telephone Triage

For questions pertaining to medications, refills and customer service.
Monday-Friday 8:00am-4:00pm
(313)576-5480 or (313)576-1340

Disposal of Unwanted Medications

Please view details on how to dispose of unwanted medications.

 Drug Information

Please visit My HealtheVet for information about any prescription you may be taking.

Hours

Outpatient Pharmacy

Monday - Friday 8:00 a.m. - 6:00 p.m.

Inpatient Pharmacy (inpatient hospitalized Veterans only)

Open 24 hours a day, 7 days a week, 365 days a year.

Pharmacy Administration Office

Monday - Friday 7:30 a.m. - 4:00 p.m.

Cardiology Heart Failure Medication Titration Clinic 

Thursdays only: 8:30 a.m. - 12:00 p.m.

Pharmacy Anticoagulation Clinic 

Monday - Friday 8:00 a.m. - 3:00 p.m.

We also have pharmacists available in all the TEAMS (outpatient clinics).

All of the above services, except for the inpatient pharmacy, are closed on all Federal holidays.