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The Facility Access and Shipment Tracking (FAST) system allows mailers to provide advance notification of drop shipment and Origin Entered mailings into postal facilities. FAST provides Mail Owners, Mail Preparers, and Schedulers enhanced visibility of their scheduled mailings at each facility. FAST provides a single integrated customer service as well as product visibility for all mail classes. With FAST, mailers are able to track their shipments, receive advance notification of redirections, submit and manage recurring appointment requests online, and have joint scheduling capabilities. Important Links
FAST interfaces with a number of systems to improve visibility for both Postal and Customer users. Surface Visibility (SV) is used to collect real-time data by scanning shipments as they move through the appointment closeout process. SV is one of several systems that are used on the dock to provide FAST the appointment closeout information. Below is a list of the primary sources of information located within this section:
Contact Information:
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On the Move The National Customer Support Center (NCSC) is moving its office location. Starting Dec. 1, the new address for the NCSC will be: NATIONAL CUSTOMER SUPPORT CENTER The NCSC works closely with the mailing industry, vendors and internal postal customers to improve address quality. The USPS headquarters office of Address Management also is located at the NCSC. Numerous USPS publications, forms, brochures, etc. currently provide the existing address for the NCSC – all of which will need to be updated, including those on usps.com and other postal websites. Telephone numbers for all NCSC personnel and program support groups will remain the same. |
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