The VA Texas Valley Coastal Bend Health Care System strives to always provide the highest quality of care to our nation's heroes who call Deep South Texas their home. We recognize there may be times when a patient or family member has an issue which requires our attention. Because the best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible — we have established information on how you may report your issue.
Service Partners
No matter which service you visit when you come to the VA Texas Valley Coastal Bend Health Care System, you will always be able to find one of our many service partners. The service partner can address and resolve your concern at the point of contact.
Clinic Administrative Officers
Every Outpatient Clinic at the VA Texas Valley Coastal Bend Health Care System has an Administrative Officer who is tasked with addressing any issues that may arise at their respective clinics. These clinic Administrative Officers are eager to help you with your concern in a timely manner. The clinic Administrative Officers contact information are as follows:
- Mr. Mitch Lopez, Administrative Officer, Laredo VA Outpatient Clinic:
- Ms. Debbie Ramirez, Administrative Officer, Corpus Christi VA Outpatient Clinic:
- Ms. Nancy Balabuch, Administrative Officer, McAllen VA Outpatient Clinic:
- Ms. Carlene Kennedy, Administrative Officer, Harlingen VA Outpatient Clinic:
- Ms. Sarah Bass, Operations Administrator, Health Care Center :
If you have additional concerns, feel free to contact the Office of Public Affairs:
Mr. Froy Garza, Public & Congressional Affairs Officer:
Office: (956) 430-9303
Patient Feedback Tools
We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.
Quickcards
During your visit, you may receive a 'quickcard'. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.
You may answer your quickcard anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.
Survey of Healthcare Experience of Patients
After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient treatment at our outpatient clinics.
Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.
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