United States Department of Veterans Affairs

VA Pacific Islands Health Care System

Customer Service

The entire staff of the VA Pacific Islands Healthcare System is here to provide you assistance of you have any questions or concerns. However, should you be unable to resolve any complaints in a positive and timely manner by dealing directly with the staff form any Patient Care Line or Administrative Services, you may contact our Patient Advocate.

VAPIHCS has 2 new Patient Advocates to meet your needs.  You can start with a Patient Advocate Liaison in your area for assistance or call 808-433-0126 & 808-433-0257.

Patient Advocate Liaisons are available in the different areas of VAPIHCS.  Please see list below for the Patient Advocate Liaison in your area.

             Location           

Patient Advocate Liaison

Community Living Center

Martha Parmelee

Pharmacy

Lea Asma-Balicanta

Module 8

Rose Times

Module 3

Shirley Daguimol

Module 4

Deanna Iwamoto

Module 2

Jasmine Lagua

Guam

Bernadette Santos

Mental Health

Michael Soucie/Dr. Cotter

American Samoa

Nitatose Misi

Homeless Program Andrew Dahlburg
PRRP Ruby Igarashi

Kauai

Charlene Burgess

Hilo

Barbara Fujimoto

Maui

Lisa Pufahl

Kona

Isaac White

Eligibility Questions

Kevin Riche
David Pangelinan
Evelyn Zangl-Milbrand

 

 

 

 

 

 

 

 


Patient Information

Patient Information
Eligibility
Make, Change, or Cancel an Appointment 
Advance Directives 
Patient Education
Customer Service 
Discharge
Billing and Insurance 
Release of Information 

Patient Representatives

Patient_Advocate_Joanne_Strohlin 
Joanne Strohlin

Phone: (808) 433-0126
459 Patterson Road,
Ambulatory Care Center, Room 1B08

 Patient_Advocate_Schoen_Safuto 

Schoen Safotu
Phone: (808) 433-0126
459 Patterson Road,
Ambulatory Care Center, Room 1B08  

Related Links

Patient Rights and Responsibilities