Before You Visit
Determine Your Eligibility
Before receiving services with KCVAMC, you should first determine your eligibility. Use our eligibility page to make an application for health care benefits.
Schedule an Appointment
Eligible veterans should contact the VA Medical Center to schedule an appointment with a primary care provider. Getting an appointment can be done in a number of ways.Change or Cancel an Appointment
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another veteran during that time period. Let us help you reschedule or cancel your appointment.During Your Stay
Beneficiary Travel
Kansas City VA Medical Center has a new process for beneficiary reimbursement.
Beginning January 1, 2011, all beneficiary travel payments will be mailed to the Veteran's home of record. Good news! No long wait and long lines to simply process a travel claim! Everything will be taken care of during the clinic appointment check out.
The vouchers will be processed and mailed out as a check. Veterans can expect to receive their check within 12-18 days following their clinic appointment.
For more information, please visit:
Go to Health Health Eligibility Library FAQs Beneficiary Travel
Transportation Service
For travel assistance to the Kansas City VA Medical Center contact the travel clerk at (816) 922-2433. Volunteers offer a shuttle from parking lots 7,8 and 9 from 7:30 a.m. - 3:00 p.m., Monday - Friday except holidays. There is a Metro bus shelter located in the circle drive at the main entrance of the KCVAMC
Public Transportation
Kansas City Area Transportation Authority 816-345-0200
Go to Kansas City Transportation Authority Services
See Metro bus route to KCVAMC
Metro bus information
Advance Directives
There may come a time when you are unable to decide or tell us what you want. You have the opportunity now to make some decisions ahead of time. Tell us in writing about the kind of care you want if you cannot speak for yourself.
Patient Education
We want to assist you in learning more about your condition, how to live a healthly lifestyle, and ways to self-manage your own health. A number of educational resources are available to you at no cost.
Customer Service
A number of programs have been established at this Medical Center to assist you in the event you have a concern or complaint. Let us help you resolve your issue.
After You Leave
Discharge Process
Now that you've been a patient, you may have some concerns after you leave. Let us help you on the path to recovery.
Billing and Insurance
You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance. Learn more about billing and insurance.
Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing forms for patients. Let our staff help you get the information you need.
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