Consumer Issues
Real Estate and Timeshares: U.S. citizens should exercise caution before entering into any commitment to purchase property in Mexico. We recommend hiring competent Mexican legal counsel to advise you because Mexican real estate law differs significantly from US law. For more information, please consult the Consular Information Sheet for Mexico.
PROFECO, the Mexican Consumer Protection Agency, has published a brochure which gives more information about buying a timeshare in Mexico. The brochure can be accessed at PROFECO's website. Follow the link for Atención al Extranjero, then "Attention to Foreigners" and the brochure entitled: "Take your Time When Buying a Timeshare."
American citizens who experience problems with timeshare companies can file a formal complaint against the company with PROFECO. PROFECO has the authority to mediate disputes, investigate consumer complains, order hearings, and, levy fines and sanctions for not appearing at hearings. All complaints by US citizens are handled by PROFECO's English-speaking office in Mexico City:
Telephone:
From Mexico: (01)(55) 6090-6633 and 5090-6700, ext 1317
From the U.S.: (011)(52)(55) 6090-6633 and 5090-6700, ext 1317 or
via email at extranjeros@profeco.gob.mx.
We strongly suggest you contact PROFECO via email to maintain a record of your communications. A telephone call cannot be verified. The Embassy can assist in filing your claim with PROFECO although we cannot act as your legal agent. American citizens can send their information to the Embassy's Property Specialist by
Fax:
From Mexico: (01)(55) 5525-5040
From the U.S.: (011)(52)(55) 5525-5040
Stolen Vehicles: In 1983, the U.S. and Mexican governments signed a treaty regarding recovery of stolen vehicles and aircraft. If a vehicle that is stolen in the US is taken to Mexico and recovered by Mexican law enforcement, the Embassy works with the legal owner to return it to the US. Unfortunately, the Embassy does not have the resources to conduct independent investigations. Owners of stolen vehicles should file a report with their local police department and notify their insurance agency.
Banking: The Embassy is unable to assist US citizens in cashing checks drawn on US accounts. If you are having problems with a bank account in Mexico, we may assist you in contacting the bank to obtain further information. We cannot act as your legal agent to open or close an account.