Consulate General of the United States Hong Kong & Macau

We do not answer questions regarding visa matters by telephone. Most nonimmigrant visa information can be found on this website:

• How Do I Apply
• Visa Waiver Program
• Frequently Asked Questions

If you are a U.S. citizen looking for information about a visa for Hong Kong or China, please see "Country Specific Information" web page.

Visa Information Unit

• By email:
  Visa Inquiry Form
  Responses to electronic inquiries are sent no later than three business days.
• In person:
  Our in-person inquiry hours are Monday - Friday, 3:00 p.m. - 4:00 p.m. (except U.S. and local holidays). The public is seen on a first-come, first-served basis. Waiting times vary and can, at times, be longer than anticipated.
  
  Our Visa Information Unit is located on the ground floor of the Consular Section at the U.S. Consulate General, the Visa Information Unit answers in-person and written inquiries on case-specific nonimmigrant and immigrant visa matters. The Visa Information Unit does not schedule visa appointments.
• By fax:
  852-2147-3586
  Responses to fax inquiries are sent within seven business days.
• By mail:
  Visa Unit
  U.S. Consulate General
  26 Garden Road
  Hong Kong
  Responses to written inquiries are sent within seven business days.
• By telephone:
  We do not answer questions regarding visa matters by telephone. Those who find it inconvenient to use the methods above may call Visa Information Call Center.

Visa Information Call Center

The Visa Information Call Center is a user-pays service (HK $10/minute) that provides general visa information to the public for both immigrant and nonimmigrant visas. Callers can listen to recorded information, request faxback information, schedule nonimmigrant visa interview appointments and speak to Customer Service Representatives regarding application procedures for all visa types. Please note that the Call Center is open on U.S. holidays even when the U.S. Consulate General is closed.

The Visa Information Call Center can be reached via a fee-based 900 number provided by PCCW. Callers who have not previously used a 900 number service should contact their service providers for registration. Alternatively, if their service provider does not permit calls to 900 numbers, callers may purchase the pre-paid Hello phonecard to access the number, available at authorized PCCW outlets.

• Telephone: 900-60-798-798 (HK $10/minute)
• Hours: Monday - Friday, 8:30 a.m. - 5:30 p.m. (except Hong Kong public holidays)

To avoid duplication and delay, if you have e-mailed your questions through the Visa Inquiry Form, please do not fax it or mail it.

Last modified: February 6, 2013