Traveler Redress Inquiry Program (TRIP)
On February 21, 2007, DHS announced its launch of the Traveler Redress Inquiry Program (TRIP). TRIP offers legitimate travelers a central online location to address concerns and seek relief from screening –related difficulties they may have experienced during their travel to and from the U.S. This may include being:
- denied or delayed airline boarding;
- denied or delayed entry into and exit from the U.S. at a POE or border checkpoint;
- continuously referred to secondary screening.
Travelers seeking redress may file a complaint online at https://trip.dhs.gov/ and track its status by using the control number assigned to their inquiry.
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