Program Participants

Key program participants in the GSA SmartPay2 program include:

Agency/Organization Program Coordinator (A/OPC) - As an A/OPC, you are responsible for the overall management and oversight of the accounts under your span of control. Generally speaking, these responsibilities include:

• Setting up cardholder accounts and designating authorization controls;
• Serving as a liaison between cardholders and the bank;
• Providing ongoing advice and assistance to cardholders;
• Auditing travel charge card accounts as required by your agency policy; and
• Using the bank's Electronic Access System to perform account management and oversight.

Cardholder - The cardholder is the individual or agency/ organization component designated by an agency/organization to receive a charge card. The cardholder is responsible for:

• Securing the charge card;
• Maintaining records relating to all travel transactions; and
• Using the charge card ethically for official Government travel only.

Designated Billing Office (DBO) - The DBO generally serves as the focal point for receipt of official centrally billed invoices. The DBO oversees the proper processing of invoices and ensures invoices are paid within the Prompt Payment Act timeframes. Responsibilities typically include:

• Reconciling invoices;
• Providing feedback to the A/OPC on bank performance;
• Determining whether to pursue faster payment of official invoices in order to take advantage of productivity refunds, if in the best interest of the government;
• Providing timely payment to the bank;
• Providing proper interest penalties for payments that exceed Prompt Payment Act timeframes; and
• Making certain that the agency/organization's task order is adequately funded.

Transaction Dispute Officer (TDO) - The TDO is an individual or office that may be designated by the ordering agency/ organization to assist the agency/ organization and the bank in tracking and resolving disputed transactions. The TDO oversees the proper processing of transaction disputes and works with the bank to assure their resolution.

EC/EDI Office (EO) - The EO is the focal point for electronic commerce/ electronic data interchange (EC/EDI) for the agency/organization. The EO oversees the proper implementation of the agency/organization EC/EDI capabilities and processes.