Feb
07
We saw some big changes across the federal government with the introduction of the Digital Government Strategy in 2012. And it was a big year for innovation at the Department of Health & Human Services, where I’m part of a great team that’s working to transform us into the digital age. Looking forward, 2013 promises to …
Nov
07
Audience feedback was the driving force for improvements and changes to the USA.gov blog. Through comments in our customer satisfaction survey, we learned that some of our visitors had a hard time differentiating between the main USA.gov website and the USA.gov blog, and they didn’t know how to navigate between them. When originally launching the …
Oct
05
The new Wake County, NC website went live this week. Instead of relying on traditional communication methods to get the word out, we opted to create a comprehensive online media kit for the media and our citizens. The crown jewel was a spiffy infographic that brings some of the facts about the site into a …
Oct
01
One way to leverage Twitter, beyond the basics of sending messages and engaging in dialogue, is to organize a Town Hall discussion, or Twitter chat. New guidance on preparing a live chat is now available on HowTo.gov, and we need your agencies to contribute your own policies and experiences to make it complete. So let’s …
Sep
19
The Federal Social Media Community of Practice comes to NASA to discuss pan-federal citizen engagement initiatives.
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