How to Become a Patient / Health Care Eligibility
Contact our local eligibility office for information on how to become a patient of the Northern Arizona VA Health Care System, or visit the VA Health Care Eligibility website for more information.
Telicare
Telicare is a 24 hour telephone healthcare service for Veterans that provides a link between the Veteran and the Northern Arizona VA Health Care System.
Local Phone: (928) 776-6197
Toll Free: 1-800-581-8387
Hours of Operation:
Calls are answered locally 8:00 a.m. – 4:00 p.m. Monday – Friday (except Federal Holidays) and include:
- Advice about medical conditions and symptoms
- Help contacting your primary care team
- Advice about refilling and renewing medications
- Health education
- Enrollment for health education classes
- Checking on your appointments
- Scheduling appointments
- Help getting medical care before your next appointment
- The results of lab, x-ray and other tests
- Any other questions about VA health programs
AFTER HOUR calls are for EMERGENT medical advice only.
Appointments
Eligible Veterans should contact us to schedule an appointment with a primary care provider. Getting an appointment can be done in a number of ways.
If you have an existing appointment and cannot keep it, please let us help you reschedule or cancel your appointment. This will allow us to reschedule you sooner as well as schedule one of your fellow Veterans who may be ill.
About My Visit
Directions, parking, maps and patient and public transportation information is available from our Driving Directions page.
We want to assist you in learning more about your condition, how to live a healthy lifestyle, and ways to self-manage your own health and health care decisions. A number of health education resources are available to you at no cost, including references available via My HealtheVet. Visit our Health Education and Advance Directives pages for more information.
For information about the discharge process, visit our Discharge Procedures page.
Customer Service
The Patient Advocate Program was developed to promote patient rights by providing patients and their families with assistance in an increasingly complex and technical healthcare system. The advocates serve as a liaison between the patient and the VA. Patient Rights and the Patient Advocate Program are strongly supported in this Health Care System. If you have a customer service question, complaint, suggestion or compliment, please contact our Patient Advocates or visit our Patient Concerns page.
Pharmacy Information
For information about our pharmacy, how to have medications refilled, or information about medications you have been prescribed, please visit our Pharmacy page.
Billing and Insurance
For questions about billing or insurance, please contact our local office or visit the VA's Copays and Charges website.
Release of Information
For questions about how to get information or copies of your medical records, please visit our Release of Information page.
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