Our administrative hours of operation are Monday through Friday, 8:00 a.m. - 4:30 p.m. Emergencies are seen 24 hours a day, 7 days a week. Review our visiting hours and policies page.
Contacting a Patient
If you come to visit a patient, please see our maps for directions and parking locations. You may also wish to review our visiting hours and policies page.
If you would like to send a card, gift, or flowers to a patient, the mailing address is:
Patient Name (Patient Room Number)
c/o James E. Van Zandt VA Medical Center
2907 Pleasant Valley Boulevard
Altoona, PA 16602
For the location of an inpatient, or their phone number, dial the VA medical center at (814) 943-8164 or 1-877-626-2500, and press "0" for assistance.
Telephone Care
Please contact our telephone care line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment.
Monday through Friday
8:00 a.m. - 4:30 p.m.
Please call your assigned primary care team.
Evenings and Weekends
Dial the Nurse Telephone Care Line at 1-877-626-2500, select "9" from the voice mail prompts to speak to a nurse.
Schedule an Appointment
To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit My HealtheVet.
Patient Representative
If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.
Minority Veteran Program Coordinator
To speak to someone regarding minority issues related to your care and treatment with us please contact our minority Veteran program coordinator. Contact information is available on our customer service page.
Compensation and Pension
To speak with someone in compensation and pension, call the medical center at (814) 943-8164, or toll free, 1-877-626-2500, extension 7467.
Release of Information
If you need to get information from your medical records, please contact our Release of Information Office.
Inquiry Routing and Information System
VA has established an inquiry routing and information system which provides answers to frequently asked questions. You may also use this system to submit a comment, question, or concern.
News Media
Members of the news media should contact our Public Affairs Office at (814) 940-6404.
Webmaster
To report problems with this website, please contact the Webmaster.
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