Emergency Contact
For U.S. Citizens Only
If you are an American citizen with an after-hours emergency (from 5pm to 9am Yekaterinburg time), you may call the Duty Officer at (7) (917) 569-3549. If calling from the U.S. dial 011-7 first before the number. This line is for dire emergencies involving U.S. citizens only. Do not use this line for visa inquiries or inquiries regarding legal permanent residency in the U.S.
American Citizens with an emergency during regular office hours (M-F 9am-5pm, excluding Russian and U.S. holidays) are welcome to visit the ACS Unit at the U.S. Consulate, 15a Gogol St., Yekaterinburg. Our office telephone is (7) (343) 379-3001.
For Non-Emergency Issues, please make your appointment before you visit the Consular Section. Appointments may be made by calling the ACS Unit at 7 (343) 379-3001 during business hours. Appointments are available Wednesdays (2:00 pm - 4:00 pm) and Fridays (9:00 am - 12:00 pm or 2:00 pm - 4:00 pm).
For Legal Permanent Residents:
If you have a question regarding a lost or stole legal permanent resident card. Please contact U.S. Citizenship and Immigration Services in Moscow during business hours. Telephone: +7 (495) 668-1087
For U.S. Visa Questions:
If you have questions regarding your visa please contact the call center in Russia at (7) (495) 668-1087 (local) or 8-800-100-2554 (ITFN) or in the United States at (718) 425-8337.
In case you are not able to reach the U.S.Consulate in Yekaterinburg please call OVERSEAS CITIZENS SERVICES:
Call 1-888-407-4747 (from overseas: 202-501-4444) for answers related to questions concerning the: