Submit a Ticket

Affected System
- Gaea
- Titan
Titan Support
NOAA Titan End-Users: Please use the Oak Ridge Leadership Computing Facility Site for Titan support information and links.
Gaea Support
NOAA Support Staff: Use this form to send a new Gaea ticket to the NCRC helpdesk.

NOAA End-Users: Please coordinate with your site's User Assistance team; they will put in a Gaea ticket on your behalf.
Subject
Ticket Subject*
The main subject line of the email/ticket to be created
Requestor Info
Name*
FirstLast
Username*
Gaea username, typically "First.Last"
Email*
Prioritization
Routine / Critical*
Note: Critical tickets are for issues with production systems that affect many users and significantly inhibit job throughput.

Critical ticket procedures:
1. Submit this form with the ticket designated as critical.
2. Wait for a confirmation email from RT. The ticket number will be listed within.
3. Call ORNL operators at the number provided in the email. Provide the critical ticket number.
4. ORNL operators will contact ORNL sysadmins.
5. ORNL sysadmins will respond via RT within 2 hours (please wait before inquiring on ticket status).
User/Workflow Impact*
Occurance Rate*
Background Info
Date of Occurrence
Time of Occurrence
24-hour format: 00:00=midnight, 12:00=noon
: HH
MM
Timezone of Occurrence
occurrence time's corresponding timezone
Originally Reported By (site)*
Originally Reported By (username)
Gaea username, typically "First.Last"
Affected Host(s)
Select multiple values if needed with Ctrl/Cmd+Click
NOAA Ticket ID
Vendor Bug ID
Job Info
Job-related ticket?*
Is the ticket specific to a job or a set of jobs?
- Yes
- No
Affected JobID(s)*
STDIN Path*
STDOUT Path*
Shell Environment
Paste output of "module list" or "env" as applicable for the job
Details
Description*
Please distinguish between statements/output from end-users and statements/output from the ticket submitter.
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