Serving U.S. Citizens in Jerusalem, the West Bank and Gaza

The American Citizen Services section of the U.S. Consulate General Jerusalem provides information and assistance to U.S. citizens in Jerusalem, the West Bank, and Gaza. 

There are over 80,000 registered U.S. citizens in the areas covered by the Consulate – making it one of the busiest consular districts in the world in terms of American citizen services.  We are committed to serving the U.S. citizens in our consular district as efficiently and promptly as possible, and are constantly working to streamline the provision of services to make visits to the Consulate pleasant and smooth.

We provide services to U.S. citizens who are resident in or visiting Jerusalem, the West Bank, and Gaza.  If you are living outside of these areas, you will need to visit the U.S. Embassy in Tel Aviv.

Please see below for the services provided to U.S. citizens at the Consulate:

• Information. The Consulate provides the latest travel information, updates, news, warden messages, and information on voting overseas.  U.S. citizens living in or visiting Jerusalem, the West Bank, or Gaza can also register with the Consulate on-line.  For more information, follow this link to Information for Travellers.
• Reporting a Birth Abroad. Children born abroad to a U.S. citizen parent or parents may have a claim to U.S. citizenship.  For more information on registering a birth abroad, follow this link to Consular Reports of Birth Abroad. Please make sure to read the information carefully and come to the Consulate prepared.
• Passport Services. The Consulate can accept applications for first-time passports and passport renewals, and assist in replacing damaged, lost, or stolen passports.  It can also add visa pages to a valid passport.  For more information on the passport services offered at the Consulate, please follow this link to Passports.
• Other Public Services.  The Consulate website provides links to U.S. government agencies dealing with a variety of issues related to U.S. citizens.  Please follow this link to Public Services for more information.

• Border Crossings and Denial of Entry Issues. The Consulate makes every effort to provide current information for U.S. citizens on regulations regarding entry and exit into Israel and the West Bank.  Although approved entry into Israel and the West Bank are the responsibility of relevant local authorities, the Consulate requests to be informed in the event a U.S. citizen is denied entry.   For further information on border crossings and denial of entry issues, please follow this link to Border Crossings and Denial of Entry Issues. 

• Medical Information and Attorney Lists.  U.S. citizens travelling or living abroad may require the services of a doctor or attorney during their stay.  The Consulate maintains a list of doctors and lawyers for reference.  These lists are updated every three years, so you should also feel free to contact the Consulate if you have difficulty reaching one of the numbers on the list.
• Federal Benefits. The Federal Benefits Unit provides assistance with filing applications for Social Security and other U.S. government-provided benefits.  In addition, the Social Security Administration maintains an office at the Consulate to assist U.S. citizens living in Jerusalem, the West Bank and Gaza.  (The Embassy in Tel Aviv has an office to assist Americans not in those areas.)
• Reporting a Death Abroad.  The Consulate assists Americans needing to register the death of a U.S. citizen abroad.  If you require assistance in registering a death, please follow this link to Reporting a Death Abroad.
• Forms.  Follow this link to Forms if you know what forms you require and just need to download them.
• Appointments.  Most citizenship services provided by ACS Jerusalem, including passport renewals, applications for consular reports of birth, and notarials, require an appointment.  If you know that your service requires an appointment, and have read the information regarding what is required already, you may follow this link to Scheduling an Appointment.
• Contact Information. Follow this link for information on Contacting the Consulate.