New Mexico VA Health Care System

Patient Aligned Care Team (PACT)

Patient Aligned Care Team (PACT) — A team in which each Veteran works together with health care professionals to plan for whole-person care and lifelong health and wellness. Along with VA, the New Mexico VA Health Care System is currently undertaking one of the biggest cultural change efforts in recent history. Patient Aligned Care Teams (PACT) are being implemented at all VA Primary Care Sites, including our Community Based Outpatient Clinics. The goal of PACT is to improve Primary Care delivery by increasing: access, coordination of care, continuity of care and improving communication.

What is a Patient Aligned Care Team (PACT)?

PACT is a patient-driven, team-based approach to providing total health care and delivers efficient, comprehensive and continuous care through active communication and coordination of resources. It puts the relationship with the provider and the team at the center of the patient's care. The principles of PACT include having an ongoing relationship with a Primary Care Provider, whole person orientation of care, enhanced access to care and coordination of care across the entire health care system.
 
Each patient will be at the center of a "teamlet", which will include a Primary Care Provider, RN Care Manager, LPN/Health-tech and a Medical Support Assistant (MSA). This teamlet is supported by a broader "Team" which includes social workers, dieticians, pharmacists, mental health providers and case managers.
 
PACT will improve coordination of inpatient to outpatient care, primary care to specialty care and VA and non-VA co-managed care. The RN Care Manager and teamlet will assist the patient across all spectrums of care.

The Patient Aligned Care Team is just one more way VA Health care is "Defining EXCELLENCE in the 21st Century.” 

For more information, contact our PACT Office in Albuquerque:
Point of Contact:  Cassandra Duran, PACT Coordinator and Associate Chief Nurse, Ambulatory Care Service
Location:  Raymond G. Murphy VA Medical Center, Albuquerque
Phone:  (505) 265-1711, ext. 2393 or toll free at 1-800-465-8262, ext. 2393
On the Web – go to www.va.gov/PrimaryCare/pact