Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices. If you are not sure which Service Center to call, contact the Research and Customer Care Center at 1-800-433-7327, or e-mail us at fsa.customer.support@ed.gov.

Loan Servicing Centers for Students

Aspire Resources Inc.

Phone: 855/475-3335
Fax: 515/471-8180
TDD/TTY: 855/475-4889
Overseas borrowers: 515/471-3999
Web site: www.AspireResourcesInc.com
E-mail: LoanCounsel@AspireResourcesInc.com
Office Hours: 7:00 a.m. - 7:30 p.m. (CT), Monday through Friday.
CornerStone

Phone: 800/663-1662
Fax: 801/366-8400
TDD/TTY: 801/321-7130
Overseas borrowers: 801/321-7295
Web site: www.MyCornerStoneLoan.org
E-mail: CustomerService@mycornerstoneloan.org
Office Hours: 6:00 a.m. - 9:00 p.m. (MT), Monday through Thursday. 6:00 a.m. - 5:00 p.m. (MT), Friday. 8:00 a.m. - 12:00 p.m. (MT), Saturday.
COSTEP

Phone: 877/292-8639
Fax: 877/292-8873
TDD/TTY: A borrower who is hearing-impaired may use the 711 Telecommunications Relay Service for assistance.
Overseas borrowers: 402/507-5452
Web site: www.costep.myedloan.com
E-mail: A borrower must log in to www.costep.myedloan.com, click on the "Contact Us" tab, and select the "Secure Email" option.
Office Hours: 8:00 a.m. - 9:00 p.m. (ET), Monday through Friday.
Direct Loan Servicing Center (ACS)

Phone: 800/848-0979
Fax: 800/848-0984
TDD/TTY: 800/848-0983
Overseas borrowers: 315/738-6634
Web site: www.myedaccount.com
Office Hours: 8:00 a.m. - 8:30 p.m. (ET), Monday through Friday.
Department of Education Student Loan Servicing Center (ACS)

Phone: 800/835-4611
Fax: 315/738-2232
TDD/TTY: 800/662-1220 within New York State
TDD/TTY: 800/855-2880 outside New York State
Office Hours: 8:00 a.m. - 11:00 p.m. (ET), Monday through Friday.
EDGEucation Loans

Phone: 877/292-7470
TDD/TTY: A borrower who is hearing-impaired may use the 711 Telecommunications Relay Service for assistance.
Overseas borrowers: 402/507-5455
Web site: www.EDGEucationloans.myedloan.com
E-mail: A borrower must log in to www.EDGEucationloans.myedloan.com, click on the “Contact Us” tab, and select the “Secure Email” option.
Office Hours: 8:00 a.m. - 9:00 p.m. (ET), Monday through Friday.
EdManage

Phone: 855/479-0490
Fax: 855/479-0487
TDD/TTY: A borrower who is hearing-impaired may use the 711 Telecommunications Relay Service for assistance.
Overseas borrowers: 402/507-5442
Web site: www.EdManage.MyEdLoan.com
E-mail: A borrower must log in to www.EdManage.MyEdLoan.com, click on the "Contact Us" tab, and select the "Secure Email" option.
Office Hours: 8:00 a.m. – 9:00 p.m. (ET), Monday through Thursday. 8:00 a.m. – 5:00 p.m. (ET), Friday.
ESA/Edfinancial

Phone: 855/337-6884
Fax: 865/692-6348 or 865/692-6349
TDD/TTY: 855/337-6884
Overseas borrowers: 855/337-6884
Web site: www.edfinancial.com/DL
Contact Us Page: www.edfinancial.com/Contact
Office Hours: 8:30 a.m. – 8:00 p.m. (ET), Monday through Thursday. 8:30 a.m. – 6:00 p.m. (ET), Friday.
FedLoan Servicing (PHEAA)

Phone: 800/699-2908
Fax: 717/720-1628
TDD/TTY: 800/722-8189
Overseas borrowers: 717/720-1985
Web site: www.myfedloan.org
Office Hours: 8:00 a.m. – 11:00 p.m. (ET), Monday through Thursday. 8:00 a.m. – 9:00 p.m. (ET), Friday.
Granite State - GSMR

Phone: 888/556-0022
Fax: 603/227-5415
TDD/TTY: A borrower who is hearing-impaired may e-mail dlcustomerservice@gsmr.org for assistance. A borrower who is hearing-impaired may also use the 711 Telecommunications Relay Service for assistance.
Overseas borrowers: 603/227-5321
Web site: www.gsmr.org
E-mail: dlcustomerservice@gsmr.org
Office Hours: 8:00 a.m. – 6:00 p.m. (ET), Monday through Friday.
Great Lakes Educational Loan Services, Inc.

Phone: 800/236-4300
TDD/TTY: A borrower who is hearing-impaired may use the 711 Telecommunications Relay Service for assistance.
Overseas borrowers: 608/246-1700
Web site: www.mygreatlakes.org
Office Hours: 7:00 a.m. - 9:00 p.m. (CT), Monday through Friday.
KSA Servicing

Phone: 877/292-4825
Fax: 877/292-6462
TDD/TTY: A borrower who is hearing-impaired may use the 711 Telecommunications Relay Service for assistance.
Overseas borrowers: 402/507-5446
Web site: www.ksa.myedloan.com
E-mail: A borrower must log in to www.ksa.myedloan.com, click on the "Contact Us" tab, and select the first link on the page to "Send a secure e-mail directly to our Customer Service Center about your account or our services."
Office Hours: 9:00 a.m. - 8:00 p.m. (ET), Monday through Thursday. 9:00 a.m. - 5:30 p.m. (ET), Friday.
MOHELA

Phone: 888/866-4352
Fax: 866/222-7060
TDD/TTY: A borrower who is hearing-impaired may use the 711 Telecommunications Relay Service for assistance.
Overseas borrowers: 636/532-0600
Web site: www.mohela.com
Office Hours: 8:00 a.m. - 8:00 p.m. (CT), Monday through Thursday. 8:00 a.m. - 5:00 p.m. (CT), Friday.
Nelnet

Phone: 888/486-4722
Fax: 877/402-5816
TDD/TTY: 888/486-4722
Overseas borrowers: 303/696-3625
Web site: www.nelnet.com
Office Hours: 24 hours a day, 7 days a week.
OSLA Servicing

Phone: 866/264-9762
Fax: 855/813-2224
TDD/TTY: 405/556-9230
Web site: www.osla.org
E-mail: DLcustserv@osla.org
Office Hours: 8:00 a.m. – 5:00 p.m. (CT), Monday through Friday.
Sallie Mae

Phone: 800/722-1300
Fax: 866/266-0178 (within United States)
Fax: 570/706-8563 (outside United States)
TDD/TTY: 877/713-3833
Overseas borrowers: If toll-free (no cost per call) number cannot be accessed, use 317/806-0580 (cost per call)
Web site: www.salliemae.com
Office Hours: 8:00 a.m. - 9:00 p.m. (ET), Monday through Thursday. 8:00 a.m. - 8:00 p.m. (ET), Friday.
VSAC Federal Loans

Phone: 888/932-5626
Fax: 802/654-3777
TDD/TTY: 800/281-3341
Overseas borrowers: 802/654-3796
Web site: www.VSACFederalLoans.org
E-mail: fedinfo@vsac.org
Office Hours: 8:00 a.m. – 6:00 p.m. (ET), Monday through Thursday. 8:00 a.m. - 4:30 p.m. (ET), Friday.