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Travis wins LeMay Award
Posted 1/11/2013 Updated 1/11/2013
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by Kymberley Wayne
60th Force Support Squadron marketing
1/11/2013 - TRAVIS AIR FORCE BASE, Calif. -- In November 2012, Maj. Elizabeth Eychner, 60th Force Support Squadron commander, was informed that her squadron was chosen, for the second year in a row, as the Air Mobility Wing Curtis E. Lemay winners. This award is given to the best FSS in the command. Now the squadron has its sights set on the next target, the Air Force LeMay Trophy.
The LeMay competition is held annually to determine the best Force Support Squadron in the Air Force. Each base is evaluated in diverse areas such as leadership, programs, management, personnel, facilities and equipment. This year the evaluation team will only visit the top two bases and the evaluation will be without-notice.
Brian Floyd, 60th FSS Deputy Director, is certain the LeMay evaluation team will like what they see on their whirlwind tour of more than 35 facilities.
The LeMay Trophy is named after Gen. Curtis E. LeMay, the proponent and architect of an Air Force with a global reach capability during the height of the Cold War. His recognition of the impact on the day-to-day performance of certain support elements within the Air Force led to increased emphasis on personnel support activities. Services was the answer to the needs he witnessed.
"The primary focus of the team's evaluation is to determine how we meet the needs of our diverse customers," Floyd said. "This includes what methods we use to determine what our customers want and need. We have done an excellent job in this area using such tools as the interactive customer evaluation comment cards, activity focus groups and simply listening to our customers so we can better meet their needs."
But, to Floyd, this level of excellence is displayed by the dedicated Force Support Squadron team on a daily basis, even without the watchful eye of an evaluation team.
"Basically, we have been preparing for this by doing what we do every day," Floyd said. "We are constantly focusing on our customers with a dedicated follow-through in meeting their diverse needs. We don't want to be the best Force Support Squadron on the two days of the evaluation, we want to be, and fully believe we are, the best FSS all year."
"Services programs and improvements are a key area of the evaluation," he said. "This is definitely one of our strong points. We are constantly thinking up ways to offer customer-driven programs that improve the quality of life for all our customers."
To emphasize this point, Floyd pointed just a few of the many services program improvements. These include:
· Improved Golf Course operations from a $120,000 loss to a $12,000 profit, best fiscal return in eight years.
· Bowling Center offered an all time high number of events and was selected and the Best Bowling Center in AMC.
· Youth Programs received one of the highest Accreditation Scores ever given to an Air Force Youth Center.
· Arts and Crafts added 10 new classes to their already busy class schedule and generated over $427,000 in revenue
· Manpower and Personnel led AMC's busiest Customer Service area, serving over 60,000 customers with a 80 percent manning cut. Sustained a customer wait time of five minutes or less.
· The Airman and Family Readiness Center helped more than 200 families having financial hardship awarding $195,000 in payments.
· Food Services introduced Campus Style Dining and fed 420,000 active duty personnel that included over 307,000 enlisted service member customers.
· The Fitness Center implemented the fitness assessment cell transition plan six months ahead of the Air Force schedule and promoted Fitness Challenge with a 99 percent Fitness Assessment rate.
· Education and Training trained and certified 100 percent of Airmen Leadership School instructors in Master Resiliency Training while augmenting 60 hours of MRT instruction for 500 Wing Personnel.
· The Marketing team initiated the VIP texting program with 22 contests garnering more than 2,500 VIP members who were awarded more than $2,500 in prizes.
Armed with the credo of customer focus, dedicated follow through, Floyd is certain the 60th FSS star will shine brightly in the eyes of the evaluators.
"I feel our chances of being selected for the Air Force LeMay award are outstanding," Floyd said. "The difference between our FSS at Travis and our competitors is that we are not satisfied with just meeting our customers' expectations. Our measure of success is how we performed in exceeding the desires and expectations of our customers."
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