If you have been unable to resolve an issue with a federal agency, you may contact the Senator either by telephone, by mail, or by filling out an online form requesting assistance. All requests for assistance must be in writing.

NOTE: Any request for assistance must be accompanied by a signed Privacy Act Release Form that you may submit by fax or mail. Your request will be handled by Sen. Durbin's staff in his Illinois offices and they will do their utmost to preserve and protect your privacy.

Should you send a request for assistance to the Senator's Washington, DC office, the response time will be delayed as that request must then be forwarded to the appropriate state office.

A member of the Senator's staff will review your correspondence and contact the appropriate federal agency or office on your behalf. Agency requirements and response times vary greatly. The average response time to a congressional inquiry is 30 to 60 days.

Senator Durbin's office is unable to offer legal advice or recommend an attorney. The rules of the Senate do not allow the Senator or his office to intervene in or influence the outcome of cases that are under the jurisdiction of any court or in certain agency proceedings. Finally, the office cannot intervene in matters under the jurisdiction of local or state governments. Although specific outcomes cannot be guaranteed, Senator Durbin's office will do its best to help you receive a fair and timely response regarding your problem.

Sen. Durbin is also concerned about how federal laws affect your lives. Correspondence regarding legislation and legislative matters should be sent to his Washington, DC office.