W-2 Frequently Asked Questions

WHO CAN EXPECT A W-2?

You will receive a W-2 if you are a Federal employee employed by the National Institutes of Health (NIH).  If you are not a Federal employee employed by NIH (such as an IRTA, Visiting Fellow,  or Special Volunteer) you will receive a 1099, 1099G, or 1042S. These documents must be obtained from the Office of Financial Management (OFM).  For 1099s, contact OFM’s Customer Service number at 301-496-6088. For 1099G or 1042S, you may call 301-496-5635.

WHERE CAN I OBTAIN A COPY OF MY W-2 FOR 2011?

You can view and print your W-2 for 2011 in myPay.  A copy will also be mailed to your home address of record.  There is a function in myPay to turn off the mailed copy if you do not desire to receive a mailed copy.  

HOW CAN I VERIFY MY HOME ADDRESS IS CORRECT?

You can verify the accuracy of your home address by accessing myPay and selecting “Correspondence Address.”  If your address is incorrect, make the change and select “Save.”  

HOW DO I ACCESS MYPAY?

To access the system, you will need your Login and Password. If you have forgotten your Login or Password, click the "Forgot Your Login ID?" or "Forgot or Need a Password?" link on the left side of the myPay screen. Using this method, your Password can be e-mailed to you if you pre-registered your e-mail address, or it can be mailed to your current home address of record within 7 to 10 business days

A second option for requesting a Password is to send a fax to 216-367-3549. You will need to include in your request your name, SSN, a daytime phone number, a copy of your NIH ID Card, and you must sign the fax. Upon receiving your fax, the Defense Finance & Accounting Service (DFAS) will reset your Password using a temporary Password. Your temporary Password will be 8 numbers, the last 4 numbers of your SSN twice. You will not receive a notice from DFAS that your Password has been reset. Simply wait at least two business days before logging into myPay  to use your temporary Password. Upon logging in, you will be prompted to reset your Password. Information pertaining to establishing an acceptable Login and Password can be obtained at myPay FAQs .

If you encounter problems with your Login and/or Password or technical issues using myPay, contact the DFAS Centralized Customer Support Unit toll-free at 1-888-332-7411.

WHERE CAN I OBTAIN A COPY OF PRIOR YEAR’S W-2?

You can view and print a prior year’s W-2 in myPay.  If you are separated and no longer have access to myPay, you may submit a Request for Duplicate, Corrected or Prior Year W-2, Wage and Tax Statement Form   to the Benefits and Payroll Liaison Branch located in Building 31, Room B3C23. You must indicate on the form whether you want a duplicate W-2 from HHS (prior to pay period 10/2005) or DFAS or both. Your request will then be forwarded to HHS for processing. Please make sure that the current address and the address to which the W-2 should be sent is correct on the form.

HOW CAN I GET A CORRECTED W-2?

If your W-2 is incorrect, you may submit a Request for Duplicate, Corrected or Prior Year W-2, Wage and Tax Statement Form   to the Benefits and Payroll Liaison Branch located in Building 31, room B3C23.  You must supply a legitimate justification for the correction.  Your request will then be forwarded to HHS for processing. Please make sure that the current address and the address to which the W-2 should be sent is accurate on the form.