U.S. Citizen Services
Federal Benefits Unit
The Federal Benefits Unit (FBU) administers federal benefits programs for residents of Germany, Switzerland, Liechtenstein and Austria from the following federal agencies:
- Social Security Administration
- Department of Veteran Affairs
- Office of Personnel Management
- Department of Labor
- Railroad Retirement Board
FBU Contact Information:
The Federal Benefits Unit (FBU) is located at the American Consulate General in Frankfurt. If you have specific questions or need more information, the FBU is open to the public:
Monday to Friday
8:00 am to 11:00 am.
Telephone: 069–90–555–1100
EMail: fbu.frankfurt@ssa.govOur office is closed on:
• German and American Holidays
• last Thursday of the month
Press Release: Social Security Announces 1.7% Benefit Increase for 2013
You will also be able to reach individual work groups directly for service in English regarding:
All Federal Benefits (Social Security; Department of Veterans Affairs, Office of Personnel Management, Railroad Retirement, Department of Labor and Black Lung)
- Initial Benefit Applications and Inquires
- Reconsiderations
- Appeals
- Overpayments/Underpayments
- Representative Payee issues
069-90-555-1101
- Social Security Numbers
- Non-Receipt of Payments
- Verification requests regarding benefits received
- Annual Questionnaires (Forms SSA-7162/-7161 Report to the United States Social Security Administration)
- Address changes
069-90-555-1102
- Direct Deposit (also changes)
- Death of Beneficiary
069-90-555-1103
- Department of Veterans Affairs – Medical Examinations Only:
069-90-555-1104
Social Security Administration |
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The Federal Benefits Unit processes Social Security Administration claims for retirement, disability and survivor benefits, Social Security number applications, all post-entitlement activities affecting beneficiaries under the various programs, i.e., changes of address, issues involving direct deposit of SAA checks, non-receipt of check allegations and death terminations. |
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Department of Veteran Affairs |
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The Federal Benefits Unit handles Department of Veteran Affairs (DVA) survivor claims, educational benefits, compensation and pension examinations, etc. |
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Office of Personnel Management |
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The Office of Personnel Management website offers information for federal employee benefits such as retirement programs, thrift plans, and health insurance. |
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Department of Labor |
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The Department of Labor website offers information on benefits programs such as the Family and Medical Leave Act and workers' compensation programs, (Black Lung, FECA, Longshore). |
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Railroad Retirement Board |
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The Railroad Retirement Board (RRB) administers comprehensive retirement-survivor and unemployment-sickness benefit programs for the nation's railroad workers and their families. The RRB also administers certain Social Security benefit payments and railroad workers' Medicare coverage. |
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Consular Outreach Day
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Düsseldorf, March 11, 2013, 10:00-14:00
(U.S. Passports / CRBA / Notarials / SSA / Immigrant Visa)
Further information (PDF)
Kaiserslautern, March 25, 2013, 10:00-14:00
For civilian U.S. citizens only
(U.S. Passports / CRBA / Notarials / Immigrant Visa)
Further information (PDF)
Stuttgart, April 15, 2013, 10:00-14:00
(U.S. Passports / CRBA / Notarials / SSA / Immigrant Visa)
Further information (PDF)
Visitor Information
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Forbidden Items and
Entry Regulations (pdf)
• NO cell phones
• NO USB Sticks
• NO portable game devices
• More restricted items (pdf)If you fail to follow these security requirements you may face delays or cancellations to your visit.
Items cannot be deposited at the U.S. Embassy/U.S. Consulate