Contact Information
Address
U.S. Consulate General
411 Avenida Constitucion Poniente
64000 Monterrey, N.L.
A map to the Consulate General can be found here.
E-mail address: MonterreyACS@state.gov
Telephone and Fax Numbers
From Mexico
Telephone: (01-81) 8047-3100
Fax: (01-81) 8342-5433
From the United States
Telephone: 011-52-81-8047-3100
Fax: 011-52-81-8342-5433
Business Hours
The American Citizen Services unit is available to the public 8:00 am through 5:00 pm, Monday through Friday, excluding U.S. and Mexican holidays and the following dates. In general, morning hours are reserved to handle passport, Consular Report of Birth Abroad (CRBA’s) and notarial services. Afternoon hours are reserved for information requests.
Those individuals that want to apply for their American Passport, a Consular Report of Birth Abroad (CRBA) or a notarial, need to schedule an appointment. The appointmens can be made through our Internet online system.
Individuals with questions about non-emergency American Citizen Services (i.e. routine passport processing requirements, requests for forms, questions about citizenship requirements, etc.) may either come to the Consulate or call our office at (81) 8047-3100 between 2:00 pm and 4:00 pm, Monday through Friday, excluding U.S. and Mexican holidays and the following dates, and our staff will be happy to assist you.
Emergency Contact Information
In the event you should need to speak with someone from the Consulate General for assistance with an emergency situation outside of our regular working hours, you may send us an e-mail to MTRDutyOfficer@state.gov (please include your phone number for us to be able to contact you) or you may contact the Duty Officer at (044 81) 8362-9126 (from Monterrey and its Metropolitan area), at (045 81) 8362-9126 (other parts of Mexico) or 011-52-1-818-362-9126 (from the United States).
