Contact the Visa Section

Thank you for reviewing the information on this website. For general questions, please refer to our pages of Frequently Asked Questions.

If you have technical questions regarding applying for a visa, scheduling an appointment, or choosing delivery options please refer to information provided by the CSC Visa Information Center or email contactus_es_CO@usvisa-info.com or call 325-9851 in Bogota, Colombia, 703-439-2325 from the United States or usvisacolombia1 via Skype.

If you have a specific question about a pending nonimmigrant or immigrant visa case, you may contact the Visa Section directly. Please note that under U.S. law, visa records are confidential and we will not respond to inquiries from third parties.  The Visa Section will only respond to visa inquiries from the applicant or from the applicant’s legal representative.

By Phone:
You may call the Visa Section Monday through Friday from 2:00 pm to 3:00 pm (except official holidays) at (57-1) 275-4900. Normal long distance charges apply when calling from outside the Bogotá area.

Please note that due to the extremely large number of callers you may be unable to reach a Consular representative by phone. We encourage you to contact us by email, where your question will be given individualized attention.

By Email: 
You may write in English or Spanish. You will receive a response within a few days. Please note that we do not accept unsolicited documents regarding a visa refusal. To assist us in responding more promptly when corresponding with us, please provide your full name, date of birth, and visa application case number in your email.

• Nonimmigrant Visas:  NIVBogota@state.gov
• Immigrant Visas: IVbogota@state.gov
• Fraud Prevention Unit:  FPMBogota@state.gov