Agency Snapshot: 
Department of Commerce

The Commerce Department's Office of the Chief Information Officer leads the strategic management of informa­tion technology (IT) resources throughout the Department of Commerce, helping to ensure that programs make effective and efficient use of IT. The Office of the CIO is responsible for providing policy, direction, oversight, and risk management for the Department’s estimated $2.5B IT portfolio, which includes the major IT investments that support the Department’s missions, as well as spending on computer, networking, and telecommunications hardware, software, and services.

Among the priorities being led by the OCIO are strengthening the Department’s cyber security, improving IT risk management and integration of IT risk management with the Department’s enterprise risk management program, and IT cost efficiencies initiatives ranging from strategic sourcing to consolidation of IT infrastructure and services. The OCIO is also responsible for providing Department-level leadership for the Administration’s IT management agenda.

The OCIO is involved in a variety of activities aimed at improving the efficiency and effectiveness of IT spending at DOC. These range from consolidation of data centers and other IT infrastructure and services to contract consolidation, to strategic sourcing and other efforts aimed at using standardization to reduce acquisition and/or operations and maintenance costs. Several of the initial strategic sourcing initiatives being pursued within DOC fall in the domain of IT (sourcing of computers, printers/copiers and related services, as well as wireless phones/devices and wireless plans).

More information on achieving operational efficiency can be found in the 25-Point Implementation Plan to Reform Federal IT Management.

Data Center Consolidation across Government

The number of Federal data centers rapidly grew from 432 in 1998 to nearly 2,100 in 2010. This trend conflicts with the proven private-sector best practice of consolidating and reducing the number of data centers to reduce IT infrastructure costs, real property expenditures, energy consumption, and environmental impacts. As a result, OMB launched the Federal Data Center Consolidation Initiative (FDCCI), which seeks to reduce the number of data centers the government owns, operates, and leases. These data centers – some as big as a football field, others as small as a closet –  represent billions in wasted capital that could be better used to improve upon critical services for American taxpayers. By closing data centers, can save taxpayers billions of dollars by cutting spending on wasteful, underutilized hardware and software as well as enhancing our cybersecurity; shrinking our energy and real estate footprints; and taking advantage of transformational technologies like cloud computing to make government work better for the nation. Agencies spent FY10 creating comprehensive consolidation plans based on their unique mission needs; these plans outline consolidation work through FY15. Currently, agencies are executing their consolidation plans.

In December 2010, the Administration made data center consolidation a key tenet of the comprehensive 25-Point Implementation Plan to Reform Federal IT Management. Under this plan, agencies will consolidate at least 800 data centers by FY15. After a year of agencies working hard to develop plans and targets, we are not only on track – but exceeding that goalIn late 2011, we announced that:

  • Agencies plan to close 215 data centers in 2011;
  • Agencies plan to close 525 data centers by the end of 2012; and
  • Agencies plan to close 1,080 data centers by the end of 2015.

Rather than stop there and call it a success that we’re on track to close 25% more data centers than our goal, the Administration is expanding its efforts. As a result, the FDCCI now includes data centers of all sizes rather than just those 500 square feet and above. And as we expand the FDCCI, we are also expanding our goal. Moving forward, the government’s goal will be to close at least 40% of identified data centers, consistent with our original consolidation goal outlined in the comprehensive 25-Point Implementation Plan to Reform Federal IT Management. That means we’ll be looking to consolidate at least 1200 data centers by the end of 2015 – a goal that requires us to continue aggressively rooting out duplication and waste in our expanded baseline of 3,133 data centers.

Also hard at work is a government-wide Data Center Consolidation Task Force (Task Force) comprised of data center program managers, facilities managers, and the Federal sustainability community. The Task Force is addressing topics such as multi-tenant requirements, cost modeling, ways for agencies to share data center capacity, technical approaches to consolidation, how to use cloud computing to accelerate consolidation, acquisition modalities, and the coordination of the FDCCI with Federal real property and sustainability efforts. Additionally, the Task Force leads ongoing data center inventory validation and verification mechanisms to ensure the accuracy of agency inventory profiles and the successful execution of agency consolidation plans. Lastly, it continually shares best practices and lessons learned as agency consolidation efforts evolve.

While agencies continue to rack up closures and focus on consolidation opportunities to maximize savings, it’s equally important to focus on the efficiencies of the data centers that remain in our inventory. These data centers, which will take on additional work as we consolidate, will become the centerpieces of service delivery to American taxpayers. That is why the Task Force has begun to focus on the efficiencies of the data centers we keep. We need to ensure we are delivering better service to the American people for less. Accordingly, agencies will focus on computing power and density instead of capacity, taking advantage of current technologies that deliver the highest efficiencies.

The Department of Commerce's Federal Data Center Consolidation Initiative plan can be found here.

Cloud Computing

Under the 25-Point Implementation Plan to Reform Federal IT Management, agencies identified three “must move” services to migrate to cloud solutions by June 2012. The services identified by the Department of Commerce are:

Service Name Description Complete by  December 2011 Complete by  June 2012

Capital Planning Software

The Department of Commerce (DOC) has moved its capital planning tool (eCPIC) to GSA's private cloud hosting platform. This budget management and reporting tool allows DOC to more effectively manage its resources and track how it is spending taxpayer dollars. By moving to a cloud solution, DOC is now be able to have a centralized capital planning tool across the agency – allowing for insight into all programs at once instead of each program in isolation.

 

Website Hosting

The US Census Bureau used cloud computing technology during the 2010 Decennial Census to provide cost-effective and accurate delivery of its services to the public.  Prior to the 2010 Census, the US Census Bureau had no direct experience upon which to gauge the level of new infrastructure it would need handle the elevated traffic to its website. The 2010.Census.gov website attracted up to five million hits a week at its peak, double the traffic of the bureau's legacy website. Additionally, by using a cloud solution the Census Bureau was able to feature video clips, blogs and other interactive content aimed at motivating citizens to participate in the 2010 Census

 

Collaboration Services and Information Portal

The Commerce CIO Council currently has no centralized collaboration environment and does most of its work via email. DOC is looking to cloud solutions to provide an online resource library for agency staff, reduce the number and size of email messages, enable calendar sharing, automate workflow where helpful, enhance the efficiency in responding to data-calls (e.g. enable online submission of data-calls responses), and provide a real-time collaboration environment with multiple authors contributing to a document simultaneously.  

   

Email

The National Oceanic and Atmospheric Administration (NOAA) is in the process of moving its 25,000 employees’ email, calendar and collaboration tools to the cloud. By moving to cloud-based services, NOAA will be able to replace approximately 19 email servers, various home grown collaboration servers and two separate calendar systems all managed within the current NOAA infrastructure. The cloud-based service will improve reliability with built in redundancy, improve the ability to conduct e-discovery and greatly enhance NOAA's ability to collaborate among a geographically dispersed enterprise.

 

Document Management

The Trademark Document Retrieval System offers the public and US Patent and Trademark Office staff an advanced electronic portal for viewing, downloading, and printing an array of information and documents in the official trademark application file, including all decisions made by trademark examining attorneys and their reasons for making them.  It allows users to download the trademark artifacts in both their native/original format as well as in PDF (the previous system only allowed PDF downloads), provides access to larger size documents than before (up to 11,000 pages), and gives users access to multi-media files (the older system only showed image files).

 
Migration to New Telecommunication Contracts

Rather than have every agency individually develop their own telecommunications contracts, the Federal government recently developed the Networx program to pool agencies' bargaining power. This government-wide acquisition vehicle offers agencies higher-quality, cheaper and more secure telecommunications services. Agencies are currently in the process of moving from their old telecommunication contracts to new Networx contracts. The metric here is an indicator of the agency's overall progress in migrating to new Networx telecommunications contracts by measuring the percentage of disconnect, with 100% being the target. Although an agency is not in complete control of this metric because it is dependent on a vendor's response to agency orders among other factors, we think the measure offers some insight into an agency's progress on migrating to the new telecommunications contracts. 
 

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